Customer Service Rep 1

Snap-on Inc•Lincolnshire, IL

6d•$20 - $25•Onsite

About The Position

The Customer Service Rep 1 provides support to Snap-on Diagnostics customers and franchisees through inbound and outbound phone calls, email, and other written correspondence. Support includes technical troubleshooting, guidance on general product use and operation, up-selling and cross-selling, and new product registration. This is a part-time, on-site role in a fast-paced call center, scheduled Monday through Friday from 9:30 a.m. to 2:30 p.m. The hourly rate is $20.00–$25.00; actual compensation may vary based on experience and other factors.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills and a professional demeanor.
Ability to prioritize, organize, and manage multiple tasks simultaneously with a high level of accuracy and work under pressure.

Nice To Haves

College degree or equivalent experience in the automotive industry.
At least one year of previous customer service experience.
Automotive troubleshooting and hands-on repair experience.

Responsibilities

Handle a high volume of calls while maintaining quality.
Communicate politely and attentively with customers and maintain a professional, helpful attitude.
Assist customers with common technical questions, including basic and advanced software and hardware troubleshooting and operational questions.
Communicate effectively and positively by phone, potentially diffusing escalated situations.
Determine customer needs promptly and resolve or route calls appropriately.
Meet department call metrics and guidelines provided by a manager or supervisor.
Demonstrate passionate customer care in all phases of job responsibilities.
Attend third-party and internal training as required.
Collect and enter customer interaction data for each call in the customer management database.
Handle telephone messages, callbacks, and voicemail messages within expected timeframes.
Participate in meetings as required.
Support customers and franchisees through inbound and outbound calls, email, and other written correspondence, including product-use support, up-selling and cross-selling, and new product registration.