Customer Service Representative Jobs

About The Position

Requirements

• Beginning knowledge of customer service practices, communication techniques, and support procedures
• Basic computer literacy and ability to learn CRM, ticketing, and service tools
• High school diploma required; associate degree preferred
• 0–2 years of customer service, administrative, or customer-facing experience
• Works under direct supervision
• Customer service fundamentals
• CRM and ticketing system use
• Customer communication and issue handling
• Basic troubleshooting and problem resolution
• Case documentation and record accuracy
• Product and service knowledge acquisition
• Service standards and escalation procedures
• Proficient Computer Skills: Microsoft Office including Outlook, Word, Excel, and Power Point
• Excellent Communication Skills – both verbal and written
• Thinks and acts like an owner
• Demonstrates high integrity
• Puts team above self; in it together
• Innovates and improves
• Honors commitments

Nice To Haves

• associate degree preferred

Responsibilities

• Provides front-line customer support by responding to routine inquiries, resolving basic issues, and delivering consistent service experiences under close supervision.
• Builds foundational knowledge of company products, services, systems, and customer service processes while learning standard procedures and performance expectations.
• All roles at Signia are expected to support the company’s operating model (SOAR) and contribute to the organization’s business value drivers, Profitable New Business, Productivity, Precision M&A, and Value-Based Pricing, through operational excellence, continuous improvement, collaboration, and customer focus.
• Respond to basic customer inquiries via phone, email, chat, or service systems.
• Resolve routine customer issues by following scripts, procedures, and knowledge base guidance.
• Escalate complex or unresolved issues to higher-level representatives or supervisors.
• Document customer interactions, case details, and resolutions accurately in CRM or ticketing systems.
• Maintain service levels for response time, accuracy, and customer satisfaction.
• Provide basic product or service information to support customer needs.
• Follow company policies, schedules, and service standards in daily interactions.

Benefits

• medical
• dental
• vision
• paid time off
• life insurance
• 401(K) plans with employer match
• company provided Growth Participation Units (GPU)