Customer Service Representative

Community Choice Financial Family of Brands•Decatur, GA

7h•Onsite

About The Position

The Customer Service Representative (CSR) helps customers access financial solutions by building relationships and processing transactions such as check cashing, money transfers, and customer payments. The role provides an exceptional in-store experience in a fast-paced, performance-oriented environment. The company provides hands-on training, coaching, and development, with opportunities for career advancement across its brands. This is a full-time, in-person store position requiring at least 40 hours per week and regular attendance, including weekends. Duties may include work outside the store, such as vehicle appraisals, errands, and external marketing, where applicable. The hourly wage is $15.00. Store hours and scheduling requirements may vary by brand and may change at the company's discretion.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency using phones, POS systems, Microsoft Office, and other computer systems.
At least 18 years of age, or 19 in Alabama.
Valid driver's license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
Background check required, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish skills; may be required for certain locations.

Responsibilities

Build customer relationships that encourage repeat business.
Review, validate, and process customer transactions accurately.
Offer personalized financial services to support customer success.
Enter and maintain customer information accurately in a Point of Sale (POS) system.
Complete daily call campaigns to build new business.
Assist with customer account management and collections by accepting payments and managing appointments.
Perform duties outside the office where applicable, including on-site vehicle appraisals, store errands, and external marketing.
Participate in in-store and community events.
Maintain store appearance and cleanliness standards.
Follow store security protocols and perform opening and closing procedures, including vault and cash drawer management as needed.
Comply with company policies and procedures and relevant local, state, and federal laws and regulations.
Participate in ongoing training and stay current on product and process changes.
Work efficiently in a fast-paced environment, manage multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week, with regular in-person attendance including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company's brands.
Key Holder Program intended to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Employee Assistance Program with access to mental health resources and life coaching for employees and family members.
Discount Marketplace offering discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing over time.