Customer Service Representative Jobs

About The Position

Requirements

• 2-3 years in a call center environment
• 2 years customer service experience
• Highly motivated and organized
• Sales mentality a plus!
• Service Titan experience a plus! (But not required!)

Nice To Haves

• Going the Extra Mile: By going above and beyond, you'll build strong, trusting relationships with our clients, leading to repeat business and glowing referrals.
• Delivering Legendary Service: Creating unforgettable experiences for your customers. It's about showing up on time, being professional, and consistently exceeding expectations. When you deliver outstanding service, you don't just fix Electrical, HVAC and Plumbing systems—you earn customer loyalty and build a reputation that keeps business thriving. Legendary service turns satisfied customers into lifelong clients.
• Being Passionate: Passion is what drives you to do your best, stay curious, and keep improving. When you’re passionate about your work, it shows in everything you do—from the way you diagnose problems to how you communicate with clients. With passion, you’ll keep learning and growing, ensuring you’re always at the top of your game.

Responsibilities

• Convert incoming customer calls into booked service appointments
• 75% of this position will be outbounding phone calls
• Escalate customer complaints as necessary
• Make outbound calls based on membership needs and follow up on existing customers
• Make service appointments and input customer data into database
• Achieve call booking goals and other key performance indicators (Hello bonuses!)

Benefits

• Competitive Pay! Earn $23-27/hr. (based on skills and experience)
• Bonuses, Prizes, & Incentives
• Paid Time Off + Holidays
• Benefits for you and your family
• Opportunity for growth
• Personal and professional training and development
• Positive company culture and team building opportunities