Customer Service Representative Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to enter data accurately.
• Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
• At least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
• Background check required, conducted and considered in accordance with applicable law.
• Ability to meet the physical demands of the role, including frequently remaining stationary and standing for up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; and operating mechanical controls such as a keyboard.

Nice To Haves

• Experience in check cashing, document verification, and/or money order processing.
• Prior cash handling and cash drawer or vault management experience.
• Bilingual English/Spanish skills; this may be required at certain locations.

Responsibilities

• Build lasting customer relationships that encourage repeat business.
• Review, validate, and process customer transactions accurately.
• Offer personalized financial services to support customer success.
• Enter and maintain customer information accurately in a Point of Sale (POS) system.
• Complete daily call campaigns to build new business.
• Assist with customer account management and collections by accepting payments and managing appointments.
• Perform duties outside the office where applicable, including on-site vehicle appraisals, store errands, and external marketing.
• Participate in in-store and community events.
• Maintain store appearance and cleanliness standards.
• Follow store security protocols and perform opening and closing procedures, including vault and cash drawer management as needed.
• Comply with company policies and procedures and applicable local, state, and federal laws and regulations.
• Participate in ongoing training and stay current on product and process changes.
• Work efficiently in a fast-paced environment, manage multiple tasks, and meet individual and team performance standards.
• Perform additional tasks as directed by leadership.
• Maintain a full-time schedule with regular in-person attendance, including weekends; the schedule includes at least 40 hours per week.

Benefits

• Paid on-the-job training and a comprehensive new-hire program.
• Access to a learning management system with e-learning modules for professional and personal development.
• Cross-brand training and opportunities across the company's eleven brands.
• Enrollment in a Key Holder Program to develop leadership potential for promotion.
• Performance-based career advancement.
• Educational reimbursement program.
• Medical insurance options, including telemedicine and health spending account options (HSA/FSA).
• Traditional and Roth 401(k) retirement plans with a company match.
• Company-sponsored life and AD&D insurance.
• Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
• Free access to mental health resources and life coaching through the Employee Assistance Program.
• Discounts through a nationwide and local retailer marketplace.
• Paid time off, starting at 12 days in the first year and increasing over time.