Customer Service Representative

SBM Management Services•Huntsville, AL

About The Position

The Customer Service Representative is responsible for the cleanliness and sanitation of assigned areas. The role performs scheduled janitorial work, maintains equipment and work areas, and follows safety protocols and company procedures. The employee works with team members and communicates professionally with leads, supervisors, managers, co-workers, and customers. Driving to various work locations, customer sites, or company facilities may be necessary to perform essential job functions. The position has no supervisory responsibilities. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m., with compensation of $15.00–$16.00 per hour.

Requirements

No specific education requirement.
Preferred: 3–6 months of training or experience, or an equivalent combination of education and experience.
Ability to read and interpret instructions, procedures, manuals, and other documents.
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment, including the upkeep and care of cleaning equipment.
Knowledge of cleaning compounds and chemicals and their safe, efficient use.
Completion of required safety and task-training certification.
A valid driver's license may be required based on business needs; employees who drive for work must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements.
Ability to lift and/or move up to 35 pounds.

Nice To Haves

Bilingual ability is a plus.
Forklift certification may be required.

Responsibilities

Perform janitorial duties and all tasks listed on the daily schedule.
Operate motorized cleaning equipment and maintain the upkeep and care of assigned equipment.
Maintain the daily cleanliness of assigned areas and keep the work area clean.
Report incidents and hazardous conditions to a supervisor.
Comply with safety rules, policies, procedures, company protocols, and other workplace rules.
Perform work assignments as part of a team and complete repetitive tasks as needed.
Take direction and respond to supervision.
Communicate professionally with leads, supervisors, co-workers, managers, and customers.
Fill in during staff shortages and support the shift lead in completing punch-list items.
Use appropriate personal protective equipment and maintain a professional appearance and conduct.
Understand customer service and satisfaction expectations, reporting systems, and the work environment.