Customer Service Representative

Community Choice Financial Family of Brands•Elk Grove, CA

12h•Onsite

About The Position

The Customer Service Representative (CSR) helps community members access financial solutions by building connections with a diverse customer base, processing transactions such as check cashing, money transfers, and customer payments, and providing excellent in-store experiences. This is an entry-level role with hands-on training, coaching, and development, with opportunities for career advancement. The position is based in person at a store and requires a full-time schedule of at least 40 hours per week, including weekends. Responsibilities may include working outside the store for vehicle appraisals, errands, or external marketing. The stated hourly wage is $21.00. The company describes itself as a consumer specialty finance organization operating more than 1,500 brick-and-mortar stores in 24 states, with online products in 20 states.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency using phones, a POS system, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; and operating mechanical controls such as a keyboard.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish skills; may be preferred for certain locations.
Valid driver’s license, auto insurance, and personal vehicle for workday use; mileage is compensated.

Responsibilities

Build lasting customer relationships that encourage repeat business.
Review, validate, and accurately process customer transactions.
Offer personalized financial services suited to customers’ needs and lifestyles.
Enter and maintain customer information accurately and with integrity in a Point of Sale (POS) system.
Complete daily call campaigns to build new business.
Assist with customer account management and collections by accepting payments and managing appointments.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
Participate in in-store and community events.
Maintain the appearance and cleanliness of the store.
Follow store security protocols and perform opening and closing procedures, including vault and cash drawer management as needed.
Comply with company policies and procedures and applicable local, state, and federal laws and regulations.
Complete ongoing training and stay current on product and process changes.
Work efficiently in a dynamic, fast-paced environment, manage multiple tasks, and meet individual and team performance standards.
Complete additional tasks as directed by leadership.
Maintain regular in-person attendance and a full-time schedule of at least 40 hours per week, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with professional and personal development e-learning modules.
Cross-brand training and opportunities across the company’s eleven brands.
Key Holder Program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program offering mental health resources and life coaching for employees and family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing over time.
Business-casual dress code that includes jeans and sneakers.