Customer Service Representative

Community Choice Financial Family of Brands•Pelham, AL

12h•Onsite

About The Position

The Customer Service Representative at Easy Money in Pelham, Alabama helps customers access financial services and provides an exceptional in-store experience. The role builds relationships with customers, accurately processes transactions such as check cashing, money transfers, and customer payments, and supports customer account management. The company provides hands-on training, coaching, and development, with opportunities for career advancement across its brands. This is an in-person, full-time position requiring at least 40 hours per week and regular attendance, including weekends. The listed hourly wage is $15.00. Store hours, schedules, and minimum hours may vary by brand and may change at the company’s discretion.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age, or 19 in Alabama.
Must complete a background check.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Experience with check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish skills; may be preferred for certain locations.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.

Responsibilities

Build lasting customer relationships that encourage repeat business.
Review, validate, and accurately process customer transactions.
Offer personalized financial services to support customer needs.
Enter and maintain customer information accurately in a point-of-sale system.
Complete daily call campaigns to build new business.
Support customer account management and collections by accepting payments and managing appointments.
Perform applicable duties outside the office, such as vehicle appraisals, store errands, and external marketing.
Participate in in-store and community events.
Maintain store appearance and cleanliness standards.
Follow security protocols and perform opening and closing procedures, including vault and cash drawer management as needed.
Comply with company policies and procedures and applicable local, state, and federal laws and regulations.
Participate in ongoing training and stay current on product and process changes.
Work efficiently in a fast-paced environment, manage multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Key Holder Program to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace with nationwide and local retailer discounts.
Paid time off, starting at 12 days in the first year and growing with tenure.
Business-casual dress code that includes jeans and sneakers.