Customer Service Rep(07116) - 23714 222nd Pl. SE #D

Domino's Franchise•Maple Valley, WA

9h•$17 - $19

About The Position

Customer Service Representatives greet customers, answer phones, take and process orders, prepare pizza, and provide excellent customer service. The role is an hourly store team-member position, with on-the-job orientation and training. The posting lists pay of $17.13 to $19.00 per hour, plus tips. Paid sick leave is provided per Washington State law, and qualifying full-time employees are offered employer-sponsored medical benefits. The work includes operating equipment; moving ingredients and supplies from deliveries to storage and work areas; preparing products; taking inventory and completing paperwork; and cleaning equipment and the facility. Team members communicate with customers and coworkers in person and by phone, handle monetary transactions, and enter orders using a computer keyboard or touchscreen. The role involves standing for most tasks, frequent reaching and hand use, repetitive work, and occasional lifting, carrying, pushing, climbing, bending, crouching, and squatting. Deliveries may require lifting cases weighing up to 50 pounds. Store conditions can include temperature changes, hot surfaces and tools, sharp edges, moving machinery, food odors, cornmeal dust, and cramped spaces. The posting also includes additional duties and requirements for team members in driver or store management positions; these may include delivering orders by car, using a valid driver’s license and insured vehicle, and navigating delivery locations.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical tasks described, including standing for most tasks, continuous reaching and hand use, and lifting cases weighing up to 50 pounds.
For delivery duties: valid driver’s license with a safe driving record meeting company standards, access to an insured vehicle usable for delivery, and navigational skills to read a map and locate addresses.
For delivery duties: ability to navigate adverse terrain and delivery locations, including multi-story buildings and potentially five or more flights of stairs.

Responsibilities

Greet customers and provide customer service.
Answer phones and receive and process telephone orders.
Take orders in person and enter orders using a computer keyboard or touchscreen.
Prepare pizza and other products.
Operate store equipment.
Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
For team members in driver positions: deliver products to customers, deliver flyers and door hangers, and navigate the designated delivery area.