Customer Service Rep(07116) - 23714 222nd Pl. SE #D

Domino's Franchise•Maple Valley, WA

19h

About The Position

The Customer Service Representative greets customers, answers phones, takes and processes orders, prepares pizza, and provides excellent customer service. The role also involves operating store equipment, stocking ingredients, preparing products, taking inventory, completing paperwork, and cleaning equipment and the facility. Orientation and training are provided on the job. The position pays $17.13 to $19.00 per hour, plus tips. Paid sick leave is provided under Washington State law. Qualifying full-time employees are offered employer-sponsored medical benefits. The work involves standing for most tasks, frequent walking over short distances, repetitive reaching and hand use, and occasional lifting and carrying. Team members may unload deliveries and handle items weighing up to 50 pounds, stock shelves as high as 72 inches, and work in areas with temperature variation, hot surfaces, sharp edges, moving mechanical parts, food odors, and cornmeal dust. Some paperwork is completed while seated at a desk or table. The posting also describes additional duties and requirements for team members in driver or store-management positions; these include delivery by car, a valid driver's license, access to an insured vehicle, and navigating delivery locations and stairs.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers in person and by telephone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise, rapid movements.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and perform frequent reaching and hand-use tasks.
Ability to lift and stock cases weighing up to 50 pounds onto shelves up to 72 inches high.
For driver positions: valid driver's license with a safe driving record meeting company standards, access to an insured vehicle for delivery, and navigation skills to read a map and locate addresses.

Responsibilities

Greet customers and provide excellent customer service.
Answer phones and communicate with customers and coworkers to take and process orders.
Prepare pizza and other products.
Operate store equipment.
Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
For team members in driver positions: deliver products to customers, deliver flyers and door hangers, and navigate delivery locations.