Customer Service Representative

Community Choice Financial Family of Brands•Hutchinson, KS

10h•Onsite

About The Position

The Customer Service Representative (CSR) works in person at Speedy Cash in Hutchinson, Kansas, helping community members access financial solutions and providing exceptional in-store experiences. The role builds relationships with a diverse customer base and processes transactions such as check cashing, money transfers, and customer payments. It is an entry-level position with hands-on training, coaching, and development opportunities, including potential advancement within the company. The position requires a full-time schedule of at least 40 hours per week, regular in-person attendance, and availability to work weekends. Duties may include work outside the store, where applicable. Store hours and scheduling requirements may change at the company’s discretion.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency using phones, POS systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Ability to pass a background check, with results considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; and operating mechanical controls such as a keyboard.
Availability for a full-time schedule of at least 40 hours per week, including weekends, with regular in-person attendance.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish skills; may be needed for certain locations.
Valid driver’s license, auto insurance, and personal vehicle for use during the workday; mileage is compensated.

Responsibilities

Build lasting customer relationships that encourage repeat business.
Review, validate, and accurately process customer transactions.
Offer personalized financial services to support customer success.
Enter and maintain customer information accurately and with integrity in a Point of Sale (POS) system.
Complete daily call campaigns to build new business.
Assist with customer account management and collections, including accepting payments and managing appointments.
Perform duties outside the office where applicable, including on-site vehicle appraisals, store errands, and external marketing.
Participate in in-store and community events.
Maintain the appearance and cleanliness of the store, inside and outside.
Follow store security protocols and perform opening and closing procedures, including managing the vault and cash drawer as needed.
Comply with company policies and procedures and applicable local, state, and federal laws and regulations.
Participate in ongoing training and stay current on product and process changes.
Work efficiently in a fast-paced environment, manage multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain regular in-person attendance and a full-time schedule of at least 40 hours per week, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s eleven brands.
Key Holder Program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Free access to mental health resources, life coaching, and other Employee Assistance Program resources for employees and family members.
Free access to nationwide and local retailer discounts through the Discount Marketplace.
Paid time off, starting at 12 days in the first year and increasing over time.
Business-casual dress code that includes jeans and sneakers.