Customer Service Representative

Community Choice Financial Family of Brands•Phoenix, AZ

7h•Onsite

About The Position

The Customer Service Representative (CSR) helps customers access financial services by building relationships, processing transactions, and delivering a positive in-store experience. The role includes transactions such as check cashing, money transfers, and customer payments, as well as customer account support, collections, and appointment management. Team members receive hands-on training, coaching, and development, with opportunities for cross-brand training and career advancement. This is an in-person, full-time position in Phoenix, Arizona, requiring at least 40 hours per week and regular attendance, including weekends. The position pays $18.25 per hour. Store schedules and minimum hours may change at the Company's discretion.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
Meticulous attention to detail and ability to enter data accurately.
Proficiency using phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving or transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Experience in check cashing, document verification, and/or money order processing.
Prior cash handling and cash drawer or vault management experience.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Build lasting customer relationships that encourage repeat business.
Review, validate, and accurately process customer transactions.
Offer personalized financial services to support customer needs.
Enter and maintain customer information accurately in a Point of Sale (POS) system.
Complete daily call campaigns to develop new business.
Support customer account management and collections by accepting payments and managing appointments.
Perform duties outside the office where applicable, including on-site vehicle appraisals, store errands, and external marketing.
Participate in in-store and community events.
Maintain store appearance and cleanliness standards.
Follow store security protocols and opening and closing procedures, including vault and cash drawer management as needed.
Comply with Company policies and procedures and applicable local, state, and federal laws and regulations.
Participate in ongoing training and stay current on product and process changes.
Work efficiently in a fast-paced environment, manage multiple tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new hire program.
Access to a learning management system with professional and personal development e-learning modules.
Cross-brand training and opportunities across the Company's brands.
Key Holder Program to develop leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with free mental health resources and life coaching for employees and family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing over time.