Customer Service Representative Jobs

About The Position

Requirements

• Prior call center experience
• Ability to manage high call volumes with composure
• Familiarity with Microsoft Teams, Outlook, Excel
• Reliable internet connection (minimum 20 Mbps download / 100 Mbps upload)
• Ability to hardwire into modem
• MUST LIVE on East Coast

Nice To Haves

• Comfortable wearing a headset for 8–10 hours

Responsibilities

• Handle inbound customer calls regarding deliveries, service issues, and account inquiries
• Navigate complex situations such as system changes and government subsidy delays
• Maintain professionalism and patience with frustrated or confused customers
• Use Microsoft Teams, Outlook, Excel, and other MS applications to manage workflow

Benefits

• 19 days PTO
• 6 paid holidays
• 401(k) with 2.5% match
• Profit sharing (1–3%)
• Medical, dental, vision, HSA
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)