Lead Customer Service Representative (Part-Time)

City of McKinney•Tx 75069, TX

1d•Onsite

About The Position

The Lead Customer Service Representative supports and enforces facility rules, regulations, and safety, with a focus on front desk operations and customer service. The role provides dependable, professional service to members, pass holders, and guests; supports facility programs and services; and serves as the supervisor on duty on various days and evenings, including weekends. The position also assists with concessions, inventory, training, and hiring of customer service representatives. The City of McKinney expects employees to demonstrate its core values of Respect, Integrity, Service, and Excellence (RISE), contribute to a positive and collaborative work culture, maintain reliable attendance, and support team and organizational goals. The work takes place in indoor and outdoor environments; indoor conditions are generally safe and healthy but may sometimes be wet, humid, or moderately loud, while outdoor work may involve extreme heat, cold, or humidity.

Requirements

High school diploma or GED equivalent, supplemented by 2 years of customer service experience; qualifying work-related experience may substitute if it results in acceptable proficiency.
Experience with cash handling and managing a register.
Basic computer, phone, and office application skills.
First Aid/CPR certification, or ability to obtain it within 30 days of hire.
Must be at least 18 years old.
Must pass a drug screen and background check.
Ability to communicate effectively orally and in writing with coworkers, supervisors, subordinates, and service recipients.
Ability to plan and organize work, time, and resources, and those of subordinates if applicable.
Ability to follow detailed written or oral instructions and address problems involving a few concrete variables in standardized situations.
Ability to work in a team environment, build professional relationships, and treat coworkers, subordinates, and customers with respect.
Ability to embrace and embody the City’s RISE core values and adapt during times of change.
Ability to sit, stand, walk, reach, see, speak, and hear; stand and walk for extended periods; regularly lift or move up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Provide positive, enthusiastic customer service to members, pass holders, and guests, following City phone etiquette and welcoming guests by name.
Assist members and guests with program registrations and facility bookings using front desk software.
Promote facilities, programs, and services to members and guests.
Assist the supervisor with inventory control and concessions management.
Assist the supervisor with training and hiring customer service representatives.
Resolve customer questions and complaints.
Serve as supervisor on duty on various days and evenings throughout the week and on weekends.
Attend scheduled employee meetings and follow applicable operating standards, policies, procedures, manuals, memos, and instructions.
Arrive on time as scheduled and maintain dependable attendance.
Work cooperatively with others, including assisting with work outside regular duties when needed.
Perform other duties as assigned or directed.