Part-time Customer Service Representative

Feed the Children•Oklahoma City, OK

About The Position

Feed the Children is seeking a Customer Service Representative (Donor Engagement Owner) to join its Global Experience Center team. This role serves as a first point of contact for donors and potential donors, delivering courteous, attentive, high-quality service and communicating the organization’s mission. The representative answers customer service calls, resolves inquiries, solicits donations, and promotes current fundraising drives, taking ownership of each interaction through resolution. The position works Monday through Friday, approximately 8:00 a.m. to 12:30 p.m., at a starting rate of $18.50 per hour. A high school diploma or GED is required. The organization seeks a dedicated team player who can work flexibly and contribute to fundraising and customer-service goals.

Requirements

High school diploma or GED.
At least one year of customer service experience in a call center environment, or at least one year of customer service experience plus completion of a university, college, technical, vocational, or specialized course; this experience qualification is identified as preferred.
Education, training, and experience combinations that provide the knowledge, skills, and abilities to perform the job may be considered.
Dedicated, with loyalty or integrity toward assigned tasks.
Works well as a member of a group.
Able to perform well when given flexibility to set schedules and goals.

Nice To Haves

At least one year of customer service experience in a call center environment.
Alternatively, at least one year of customer service experience and completion of a university, college, technical, vocational, or specialized course.

Responsibilities

Answer customer service calls and address questions, aiming to resolve donor concerns on the first contact.
Communicate Feed the Children’s vision to donors, solicit donations, and promote current fundraising drives.
Take ownership of donor engagements and deliver the required service experience with courtesy, attention, and professionalism.
Maintain working knowledge of the organization’s programs, products, services, and promotions.
Meet individual production and customer-service goals by answering and completing calls, maintaining accurate data entry, responding to questions within two hours when unable to resolve them during the current call, maintaining attendance, and handling escalations, callbacks, and outbound calls.
Maintain a 90% Quality Experience Score across engagements and take ownership of service quality.
Promote high performance and continuous improvement, including learning, quality, collaboration, and respectful communication within and across departments.
Comply with relevant regulations and laws and maintain accountability to donors.
Maintain regular attendance and punctuality.
Model behavior, professionalism, and leadership consistent with the organization’s values.
Perform other related duties as required.