Part-time Customer Service Representative

Feed the Children•Oklahoma City, OK

About The Position

Feed the Children is seeking a Customer Service Representative (Donor Engagement Owner) for its Global Experience Center. This role is the first point of contact for donors and potential donors, providing courteous, attentive service and taking ownership of each interaction through resolution. The representative answers customer-service calls, responds to donor questions, communicates Feed the Children’s vision, solicits donations, and promotes current fundraising drives. The role focuses on delivering an outstanding donor experience, meeting service and production goals, maintaining accurate data entry, and supporting fundraising and the organization’s long-term sustainability. The representative maintains working knowledge of programs, products, services, and promotions; handles escalations, callbacks, and outbound calls; and responds to questions within two hours when they cannot be handled during the current call. The position also requires compliance with relevant laws and regulations, regular attendance, professionalism, and collaboration. Hours are Monday through Friday, approximately 8:00 a.m. to 12:30 p.m. Starting pay is $18.50 per hour.

Requirements

High school diploma or GED.
At least one year of customer-service experience in a call-center environment, or at least one year of customer-service experience and completion of a university, college, technical, vocational, or specialized course.
Ability to perform the essential functions through a suitable combination of education, training, and experience may be considered.
Dedication and loyalty or integrity in carrying out tasks.
Ability to work effectively as a member of a group.
Flexibility and ability to set one’s own schedule and goals.
Motivation to contribute to the success of a project or the organization.

Nice To Haves

At least one year of customer-service experience and completion of a university, college, technical, vocational, or specialized course is listed as preferred when used as the alternative to call-center experience.

Responsibilities

Answer customer-service calls and address questions, taking ownership of interactions through completion and resolution.
Communicate Feed the Children’s vision to donors, solicit donations, and promote current fundraising drives.
Provide courteous, professional service and ensure donors and potential donors receive an outstanding experience.
Maintain a working knowledge of the organization’s programs, products, services, and promotions.
Meet individual production and customer-service goals, including answering calls, completing calls, minimizing data-entry errors, responding to questions within two hours when unable to resolve them on the current call, and completing escalations, callbacks, and outbound calls.
Maintain a 90% Quality Experience Score on engagements and demonstrate ownership of service.
Support a high-performance and continuous-improvement environment that values learning, quality, collaboration, dialogue, and respect.
Comply with relevant laws and regulations and maintain accountability standards to donors.
Maintain regular attendance and punctuality.
Model behavior, professionalism, and leadership in accordance with organizational values.
Perform other related duties as required.