Customer Service Representative (Part-Time)

MCI Careers • Las Cruces, NM

10d • $13 - $15 • Onsite

About The Position

MCI is hiring a part-time Customer Service Representative in Las Cruces, New Mexico. The role provides customer support in a fast-paced, customer-focused environment, using inbound and outbound calls to address customer needs, manage accounts, process claims, and explain products and services. Representatives are expected to resolve issues effectively, identify opportunities to upsell or upgrade, and escalate complex concerns when needed. The work takes place in a professional office environment and involves extended periods sitting or standing while using a computer and telephone headset.

Applicants must complete a full application on the company careers page, including screening questions and a brief pre-employment test. Employment is contingent on applicable background/security investigation and drug screening results. Applicants must be authorized to work in the country where the job is based.

Requirements

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to type at least 20 WPM.
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with Windows operating systems.
• Dependable and punctual, with a strong work ethic.
• Skills in troubleshooting, conflict resolution, and follow-up.
• Customer-first mindset; empathetic, patient, and responsive.
• Ability to multitask, stay organized, and manage time independently.
• Positive team player with strong interpersonal skills.
• Comfort working in a dynamic, fast-changing environment.
• Must be authorized to work in the country where the job is based.
• Willingness to submit to applicable background/security investigation and drug screening.

Responsibilities

• Engage with customers through inbound and outbound calls, providing friendly and professional support.
• Listen to customer concerns and deliver effective, timely resolutions.
• Use internal systems to manage accounts, process claims, and retrieve information.
• Identify opportunities to upsell or upgrade products and services.
• Explain products, services, and processes clearly to customers.
• Escalate complex issues to the appropriate team when needed.
• Work toward first-call resolution using problem-solving skills.
• Stay current with training, meetings, and process updates.
• Maintain excellent attendance and punctuality.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED