Lead Customer Service Representative

Circle K Stores • Cape Coral, FL

1d • Onsite

About The Position

The Lead Customer Service Representative provides friendly, fast service in a fast-paced retail store environment. The role involves serving customers, maintaining store appearance, supporting store tasks in multiple areas, and working with the store’s food program as needed. The representative also leads shifts regularly, gaining entry-level management experience and helping the team accomplish daily goals. Regular, predictable onsite attendance is required.

Requirements

• Ability to sell products and provide excellent customer care.
• Strong communication skills and a friendly approach to conversation.
• Ability to work at a quick pace while enjoying the work.
• Ability to work as part of a team to accomplish daily goals.
• Problem-solving ability, including thinking quickly and offering suggestions.
• Ability to lead a team of employees and provide entry-level supervision.
• Ability to stand and/or walk for up to 8 hours.
• Ability to lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes in a shift.
• Occasional ability to lift and/or carry up to 60 pounds from ground to waist level.
• Ability to push or pull with the arms up to 20 pounds of force.
• Ability to bend at the waist with some twisting for up to one hour per shift.
• Ability to grasp, reach, and manipulate objects with the hands, with eye-hand coordination; may need to climb a ladder to store or retrieve materials or place or remove signs.

Nice To Haves

• Retail and customer service experience.
• Entry-level management experience.
• Sales associate or cashiering experience.
• High school diploma or equivalent.
• Motivation to advance in a career.
• Willingness to learn and have fun.

Responsibilities

• Greet customers and provide fast, friendly service.
• Operate the register, handle cashiering, and make purchase suggestions.
• Work with the store’s food program as needed.
• Lead shifts regularly and provide entry-level supervision to employees.
• Work in multiple areas inside and outside the store to maintain store appearance and standards.
• Complete daily store tasks as part of an energetic team.
• Maintain regular and predictable onsite attendance.

Benefits

• Medical, vision, dental, and life insurance.
• Short- and long-term disability coverage.
• Flexible schedules.
• Weekly pay.
• Fast career opportunities.
• Task variety.
• Paid comprehensive training.
• 401(k) with a competitive company match.
• Flexible spending and health savings accounts.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed