Lead Customer Service Representative

Circle K • Charlotte, NC

11d • Onsite

About The Position

As a Lead Customer Service Representative, you will provide fast, friendly customer service in a fast-paced retail store. You will greet customers, operate the register, cashier, suggest purchases, and sometimes work with the food program. You will lead shifts regularly, gaining entry-level management experience, and work throughout the store, inside and out, to maintain appearance standards and complete daily tasks with the team. Regular and predictable onsite attendance is required.

Requirements

• Ability to sell products to customers and provide excellent customer care.
• Strong communication skills and ability to engage in friendly conversation.
• Ability to work at a quick pace while maintaining a positive attitude.
• Ability to work as part of a team to accomplish daily goals.
• Ability to solve problems, think quickly, and offer suggestions.
• Ability to lead a team and supervise employees at an entry level.
• Ability to stand and/or walk for up to 8 hours.
• Ability to lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes in a shift.
• Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level.
• Ability to push or pull with the arms using up to 20 pounds of force.
• Ability to bend at the waist with some twisting for up to one hour per shift.
• Ability to grasp, reach, and manipulate objects with hands; handwork requires eye-hand coordination and may require climbing a ladder to store or retrieve materials or place or remove signs.

Nice To Haves

• Retail and customer service experience.
• Entry-level management experience.
• Sales associate or cashiering experience.
• High school diploma or equivalent.
• Motivation to advance in a career.
• Willingness to learn and have fun.

Responsibilities

• Greet customers and provide fast, friendly service.
• Operate the register and cashier.
• Make purchase suggestions to customers.
• Sometimes work with the store's food program.
• Lead shifts regularly and provide entry-level supervision to employees.
• Work in various areas inside and outside the store to maintain store appearance standards.
• Work with the team to accomplish daily store tasks.
• Maintain regular and predictable onsite attendance.

Benefits

• Medical, vision, dental, and life insurance.
• Short- and long-term disability coverage.
• Flexible schedules.
• Weekly pay.
• Paid comprehensive training.
• 401(k) with a competitive company match.
• Flexible spending and health savings accounts.
• Tuition reimbursement.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed