Lead Customer Service Representative
About The Position
The Lead Customer Service Representative provides customer service and supports store operations, including cash handling, facility upkeep, merchandising, inventory, shift financial controls, employee supervision, security reporting, and administrative duties. The role supervises customer service representatives when the Store Assistant Manager is absent and helps train, coach, and provide performance feedback to employees. The position requires regular and predictable onsite attendance and may involve irregular hours for job-related meetings. The position is based at Store 2706854, 309 SE Nye Ave, Pendleton, Oregon 97801. Shift availability is flexible across days, evenings, overnights, and weekends. Approximately 95% of work is indoors, with some outdoor cleaning duties. The employee works with minimum direction and periodic supervision.
Requirements
- High school diploma or GED preferred.
- Retail sales experience preferred.
- Ability to work with the listed equipment, tools, and materials.
- Ability to work as scheduled and arrive on time.
- Ability to communicate information and ideas so others understand.
- Ability to perform the four basic arithmetic operations preferred.
- Ability to perform the essential duties and physical functions of the position and work in the described conditions.
- Ability to work alone.
Nice To Haves
- High school diploma or GED.
- Experience in retail sales.
- Ability to perform addition, subtraction, multiplication, and division.
Responsibilities
- Provide prompt, courteous, friendly, and attentive customer service; greet customers, offer assistance or recommendations, and thank them as they leave.
- Accurately ring up sales and handle cash, checks, and other forms of payment.
- Operate fuel consoles, lottery machines, money order machines, and telecom transaction systems.
- Report to work on time and follow dress and appearance requirements.
- Clean and maintain the store, equipment, and indoor and outdoor areas; inspect facilities and equipment for safety, cleanliness, and proper operation, and contact maintenance when repairs are needed.
- Complete merchandise build-to orders, receive and verify vendor deliveries, maintain stock levels, rotate stock, and place advertising and pricing signage.
- Control merchandise, cash shortages, and other selling expenses; assist with inventory levels and shift audits.
- Monitor shift sales and cash-handling procedures, perform daily close-out functions, and notify the Store Manager of sales, cash, inventory, or operating discrepancies.
- Follow company or brand guidelines for product breakage and spoilage; sign for vendor deliveries and verify product quality and quantity when required.
- Supervise customer service representatives in the absence of the Store Assistant Manager; coach and train employees, adjust duties to manage customer traffic, assist with counseling, and provide performance feedback.
- Provide direction for the store's fast-food service area when needed.
- Know and correctly apply the store's gasoline pricing strategy.
- Report incidents, including injuries, theft, property damage, improper sanitation, and improper waste disposal, to the Store Manager; report potentially unsafe, unlawful, or unethical conduct.
- Perform shift-change duties, including counting cash drawers, recording employee purchases, and completing shift-change reports.
- Ensure accurate employee timekeeping records, take inventory of supplies and equipment when needed, attend job-related meetings, complete daily store reports, and perform other duties assigned by the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
