Lead Customer Service Representative

Circle K • North Olmsted, OH

10d • $16 - $16 • Onsite

About The Position

The Lead Customer Service Representative provides courteous, attentive customer service and supports daily store operations. The role handles customer transactions and store equipment, maintains store cleanliness and merchandising, monitors sales and financial controls, and supports inventory and shift close-out processes. In the absence of the Store Assistant Manager, the position supervises customer service representatives, helps train and coach employees, and may adjust work assignments to support store operations. The role also reports safety, security, and operational concerns to the Store Manager and provides regular, predictable onsite attendance.

The position is full-time, with evening availability on weekdays and weekends required. The work is approximately 95% indoors, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. Employees may work with minimum direction and periodic supervision. The listed hiring range is $15.50 to $16.00.

Requirements

• Ability to work as scheduled and arrive on time.
• Ability to communicate information and ideas so others understand.
• Ability to work with the equipment, tools, and materials required for the position.
• Ability to perform the essential duties and physical functions of the role and work in the described conditions.
• Ability to work alone.
• Ability to stand and/or walk for an entire shift, grasp and manipulate objects throughout the shift, reach overhead, and bend, twist, stoop, kneel, squat, push, and pull.
• Ability to occasionally lift or carry up to 30 pounds from ground to overhead and up to 50 pounds from ground to waist.
• Ability to push or pull with arms using up to 20 pounds of force.
• Ability to operate a cash register and/or computer keyboard.
• Ability to communicate orally.
• High school diploma or GED preferred.
• Retail sales experience preferred.
• Ability to perform the four basic arithmetic operations preferred.

Nice To Haves

• High school diploma or GED.
• Experience in retail sales.
• Ability to perform addition, subtraction, multiplication, and division.

Responsibilities

• Provide prompt, courteous, friendly, and attentive customer service; greet customers, thank them as they leave, and offer assistance or recommendations.
• Accurately ring up sales and handle cash, checks, and other payment types.
• Operate store equipment and services, including the fuel console, lottery machines, money order machine, and telecom transactions.
• Maintain store cleanliness and equipment through housekeeping, cleaning, safety inspections, and basic upkeep; contact maintenance when repairs are needed.
• Complete merchandise ordering, receive and verify deliveries, maintain stock levels, rotate stock, and place advertising and pricing signage.
• Control merchandise, cash shortages, and selling expenses; assist with inventory levels and shift audits.
• Monitor shift sales and cash-handling procedures, complete daily close-out functions, and notify the Store Manager of discrepancies.
• Follow company and brand guidelines for product breakage or spoilage.
• Supervise customer service representatives when the Store Assistant Manager is absent; help coach and train employees, adjust assignments, and assist with employee counseling and performance feedback.
• Provide direction for managing the store's fast food service area when needed.
• Know the store's gasoline pricing strategy and change gasoline prices correctly.
• Report incidents, unsafe or unlawful conduct, injuries, theft, property damage, and sanitation or waste-disposal concerns to the Store Manager.
• Perform shift-change duties, including counting the cash drawer, recording employee purchases, and completing shift reports.
• Ensure accurate employee timekeeping records; take inventory of supplies and equipment when needed.
• Attend job-related meetings, complete daily store reports, and perform other duties assigned by the Store Manager.
• Report to work on time, follow dress and appearance standards, and maintain regular and predictable onsite attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED