Lead Customer Service Representative

Circle K • Charlotte, NC

1d • Onsite

About The Position

The Lead Customer Service Representative provides fast, friendly customer service in a fast-paced retail store. The role includes greeting customers, operating the register, cashiering, making purchase suggestions, and sometimes working with the food program. The representative also leads shifts regularly, gaining entry-level management experience, and works throughout the store, inside and outside, to maintain store appearance standards and support daily operations. Regular and predictable onsite attendance is required. The role involves working with a team to accomplish daily tasks and serving many customers each day.

Requirements

• Ability to sell products to customers and provide excellent customer care.
• Communication skills and a friendly approach to conversation.
• Ability to work at a quick pace and as part of a team to accomplish daily goals.
• Problem-solving ability, quick thinking, and willingness to offer suggestions.
• Ability to lead a team and provide entry-level employee supervision.
• Ability to stand and/or walk for up to 8 hours.
• Ability to lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes in a shift.
• Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level.
• Ability to push or pull with the arms using up to 20 pounds of force.
• Ability to bend at the waist with some twisting for up to one hour per shift.
• Ability to grasp, reach, and manipulate objects with the hands, requiring eye-hand coordination; may need to climb a ladder to store or retrieve materials or place and remove signs.

Nice To Haves

• Retail and customer service experience.
• Entry-level management experience.
• Sales associate or cashiering experience.
• High school diploma or equivalent.
• Motivation to advance in a career.
• Willingness to learn and have fun.

Responsibilities

• Greet customers and provide fast, friendly service.
• Run the register and cashier.
• Make purchase suggestions and sometimes work with the food program.
• Lead shifts regularly and provide entry-level supervision of employees.
• Work in various areas of the store, inside and outside, to maintain store appearance standards.
• Work with the team to accomplish daily store tasks.
• Maintain regular and predictable onsite attendance.

Benefits

• Medical, vision, dental, and life insurance; short- and long-term disability.
• Flexible schedules.
• Weekly pay.
• Fast career opportunities.
• Paid comprehensive training.
• 401(k) with a competitive company match.
• Flexible spending and health savings accounts.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed