Community Liaison Jobs

About The Position

Requirements

• Proficiency in Microsoft Office, including Word, Outlook, Excel, and PowerPoint.
• Experience using sales CRM software.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Excellent relationship-building, networking, and customer service skills.
• A positive, welcoming, outgoing, and professional demeanor.
• Self-motivation, creativity, confidence, and the ability to work independently.
• Strong organizational skills, attention to detail, and the ability to manage competing priorities.
• Good judgment, problem-solving skills, and the ability to make sound decisions with minimal supervision.
• A collaborative approach and a commitment to transparent, professional relationships.
• A valid Texas driver’s license and the ability to meet ARC’s driver liability requirements.

Nice To Haves

• Five or more years of healthcare marketing and sales experience, ideally in a Life Plan Community or Continuing Care Retirement Community (CCRC).
• An associate or bachelor’s degree.
• Familiarity with website updates, social media platforms, and search engine optimization (SEO) tools.

Responsibilities

• Respond to inquiries and guide prospective residents through the sales process.
• Schedule and conduct tours for prospective residents and their families.
• Maintain relationships with prospects, nurture leads, and build the waitlist.
• Explain residency contracts and related information to help prospects make informed decisions.
• Work toward established sales and occupancy goals.
• Maintain accurate and timely records in the customer relationship management (CRM) system.
• Collaborate with Assisted Living Managers to educate and assess prospective residents.
• Coordinate admissions paperwork, process down payment checks, and maintain resident files after deposits are received.
• Build and maintain relationships with referral sources, including financial planners, realtors, churches, military organizations, healthcare providers, and senior services groups.
• Represent ARC at community events, networking functions, healthcare mixers, retiree events, Chamber activities, and service organizations.
• Develop and deliver educational presentations to community groups and prospective residents.
• Maintain and expand ARC’s master contact list.
• Support marketing initiatives designed to increase awareness, generate leads, and grow community occupancy.
• Assist with implementing ARC’s Strategic Marketing Plan.
• Support marketing luncheons, new resident orientations, health fairs, and other internal and external events.
• Assist with marketing projects, website updates, social media, and related outreach activities as needed.
• Manage multiple projects, meet deadlines, and maintain accurate documentation.
• Provide professional, welcoming customer service to residents, prospective residents, families, visitors, and coworkers.
• Maintain confidentiality of resident, employee, and organizational information.
• Perform general administrative duties and other responsibilities as assigned.

Benefits

• Medical, dental, and vision insurance
• Employer contributions toward retirement through the 403(b) retirement plan
• Paid vacation and holidays
• Employee Assistance Program (EAP)
• Opportunities for professional development and career growth
• Employee recognition and engagement programs
• A welcoming, team-oriented work environment
• The opportunity to make a meaningful difference in the lives of residents and their families