Community Liaison

Prime Healthcare • Philadelphia, PA

5d

About The Position

Roxborough Memorial Hospital, a 146-bed community hospital and member of Prime Healthcare, is seeking a Community Liaison to help grow its Senior Behavioral Health Unit. The hospital serves Roxborough, Manayunk, East Falls, and northwest Philadelphia, and has provided care to those communities for more than a century.

The Community Liaison partners with hospital administration to build relationships with referring physicians and community partners, support beneficial referral practices, and share updates about organizational initiatives, service lines, quality scores, and marketing strategies. The role develops, manages, and expands provider and physician relationships through relationship building, marketing, public relations, customer service, and patient referral coordination. The liaison also facilitates education, intervention, and continuity of care with community providers, families, and caretakers, and provides assessment and support for people presenting with behavioral health needs.

Requirements

• Undergraduate or graduate degree, such as in Communications, Social Work, or Nursing.
• Strong written and verbal communication skills.
• Three years of experience in referral and network development, sales, or physician relations.
• Good interpersonal skills, writing and spelling skills, telephone etiquette, and the ability to interact sensitively with community members, physicians, and employees.
• Community literacy with Microsoft Word, Excel, PowerPoint, and related tools.
• Ability to travel locally and visit referral partners.

Nice To Haves

• RN license in the state of practice.
• Clinical experience in a mental health setting.

Responsibilities

• Partner with administration to develop relationships with referring physicians and community partners.
• Facilitate beneficial referring practices for the hospital, behavioral health unit, and physician practices.
• Provide frequent updates on organizational initiatives, including new service lines, quality scores, and marketing strategies.
• Develop, manage, and expand provider and physician relationships.
• Support relationship building, marketing, public relations, customer service, and patient referral coordination.
• Facilitate education, intervention, and continuity of care with community providers, families, and caretakers.
• Provide assessment and support for people presenting with behavioral health needs in the community.
• Focus on growing the Senior Behavioral Health Unit.
• Travel locally to visit referral partners.

What This Job Offers

• Job Type: Full-time