Community Liaison

Valley Hope Addiction Treatment & Recovery•Omaha, NE

11d

About The Position

Valley Hope is seeking a Community Liaison to join its Marketing & Business Development team. The role develops strategies to maximize admissions and promotes services and programs to referral sources for Valley Hope treatment facilities in O'Neill and Omaha, Nebraska. The Community Liaison builds and maintains community and referral relationships, raises awareness of treatment services, supports referral development, coordinates potential admissions with appropriate staff, and represents Valley Hope to community stakeholders. The position involves frequent travel within the assigned geographic area, estimated at up to 50% of the time, and some work outside traditional office hours as needed.

Requirements

Bachelor’s degree in a business-related field, public relations, or marketing, or equivalent work experience.
Two years of experience in customer service, project planning or management, community outreach, or sales and networking with healthcare referral sources.
Experience developing marketing strategies and programs, including referral development, intake, advertising tracking, public relations, and guest relations.
Valid and unrestricted driver’s license.

Nice To Haves

Experience working in SUD or behavioral health.

Responsibilities

Develop strategies to maximize admissions, including daily outreach to potential referral sources such as hospitals, physicians, SUD specialists, community organizations, care managers, and legal and judicial agencies and professionals.
Build and maintain strategic relationships with new and existing referral sources to generate client referrals, promote treatment services, and strengthen Valley Hope’s community presence and reputation.
Promote and explain Valley Hope’s programs and services to referral sources, potential patients, families, and community members, and provide current information about treatment options and industry developments.
Manage accounts and maintain follow-up with actual and potential referral sources by phone, email, fax, and in-person appointments.
Maintain working relationships among the Marketing Department, referral sources, Administration, Patient Access, Clinical Services, and Medical Staff.
Represent Valley Hope as a liaison to community stakeholders and at trade shows, conferences, and other events.
Establish weekly contacts with host hospitals and medical staff and assess market potential.
Conduct scheduled appointments and perform cold calls, overcoming obstacles as needed.
Create and follow a strategic plan; plan and attend programs and events; and assist the Director in positioning facility products and services in the healthcare market.
Coordinate potential admissions with appropriate staff.
Gather and maintain current market intelligence, including competitor activities, pricing, census trends, and service offerings, to support outreach and referral development.
Address potential referral-source complaints and concerns, complete referral-source satisfaction surveys, and report results to facility administration.
Collaborate with the Director of Business Development and leaders at residential and outpatient facilities to identify new clients and strengthen existing stakeholder relationships.
Assist in creating and implementing a comprehensive business development plan for the assigned area and complete weekly and monthly activity reports.
Assist with special projects and other duties delegated by the supervisor.
Maintain current knowledge of trends in the substance abuse treatment industry and applicable state and federal regulatory requirements and guidelines.