Community Outreach Navigator - Court Liaison

Southwest Behavioral & Health Services • Phoenix, AZ

4d

About The Position

Southwest Behavioral & Health Services is seeking a Community Outreach Navigator to provide court-based navigation services to justice-involved people experiencing homelessness. The position works independently, carries a caseload, and partners with the justice system and people served to plan treatment-based alternatives to incarceration and support positive outcomes.

The role provides direct care, including individual contact, assessment, diagnosis, service and treatment planning, case management, crisis and behavioral health interventions, referrals, and follow-up. It works regularly with the City of Phoenix, justice system personnel, community partners and resources, families, integrated service providers, SB&H staff, programs, and supervisors. The position also works with multidisciplinary teams and must understand relevant processes and available resources.

The minimum requirements include being at least 21 years old, having a high school diploma or GED, some college, and at least one year of directly related job experience. The employee must obtain or be eligible for Arizona Department of Public Safety fingerprint clearance within eight weeks of hire, maintain a valid Arizona driver’s license and personal auto insurance, pass motor vehicle screening for insurance purposes when transportation is needed, and pass Maricopa County court and jail clearance and Level 1 fingerprint clearance. Drug screening is required.

The role pays $18.47 per hour. SB&H describes itself as a nonprofit community-based behavioral health services provider with more than 115 sites, over one thousand employees, and 40 years of experience. The organization highlights its Empowered Belonging program and equal employment opportunity policy.

Requirements

• Must be at least 21 years old.
• High school diploma or GED, some college, and at least one year of directly related job experience.
• Must have Arizona Department of Public Safety fingerprint clearance or be eligible to receive it within eight weeks of hire, as required by program requirements.
• Must maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes in order to transport clients when required by the clinic or program.
• Must maintain personal auto insurance according to SBH guidelines.
• Must pass Maricopa County clearance to enter courts and jails and Level 1 fingerprint clearance.
• Ability to work independently and in a team environment.
• Familiarity with crisis de-escalation techniques.
• Effective oral and written communication skills.
• Ability to follow court and justice system policies and procedures.
• Proficiency with computers, typing, and current electronic communication technologies.
• Ability to work as a multidisciplinary team member.
• Experience working with the effects or impacts of homelessness.
• Experience working with multicultural and low-socioeconomic individuals.
• Must complete drug screening.

Responsibilities

• Provide court-based navigation services to justice-involved people experiencing homelessness.
• Work with a multidisciplinary team that includes the City of Phoenix, police, prosecutors, the court system, judges, and program liaisons to support successful outcomes.
• Provide direct care, including assessment, diagnosis, and case-based treatment planning.
• Conduct screenings and eligibility assessments, including early identification and qualification processes for eligible participants.
• Enroll people in benefits as needed to support services.
• Work with the Prosecutor’s Office and judges to develop case plans for alternatives to incarceration.
• Arrive in court prepared with a working case plan as required.
• Provide crisis intervention, de-escalation, and behavioral health interventions.
• Assess for integrated-care referrals and assist people in obtaining healthcare, medications, and medically necessary equipment.
• Visit people in jail to meet with and prepare them for court, as needed or assigned.
• Review treatment expectations or offers and obtain agreement for treatment.
• Advocate in court for people served.
• Provide individual client contact, service provision, case management, referrals, and follow-up.

Benefits

• 3.3 weeks of PTO in the first year, with increased accruals after continued service.
• 10 paid holidays.
• Low-cost medical, dental, and vision insurance.
• Short-term and long-term disability insurance and life insurance for employees.
• Company retirement match of 40% up to a 10% deferral into the SB&H retirement account.
• Career development and opportunities for internal promotion.
• Tuition reimbursement and discount degree programs.
• Employee Assistance Program.
• Health and wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED