Community Health Digital Navigator & Outreach Specialist

Native American Development Corporation•Billings, MT

1d•$20 - $22

About The Position

The Community Health Digital Navigator & Outreach Specialist is a trusted resource who helps community members access technology, internet services, healthcare resources, employment opportunities, education, and community support programs. The position provides digital literacy training, outreach, participant support, community engagement, and program assistance while supporting Community Health programs in meeting grant objectives and reporting requirements. The specialist also supports community events, marketing and outreach activities, data collection, grant reporting, participant recruitment, and program implementation. The role works closely with community partners, Tribal organizations, schools, healthcare providers, and other stakeholders to increase access to services and improve community health outcomes. This is a full-time temporary position. The regular schedule is Monday through Thursday, 8:00 AM to 5:00 PM, and Friday, 8:00 AM to 12:00 PM. Occasional evening and weekend hours may be required to support outreach activities, training, community events, and program needs.

Requirements

High school diploma or GED.
Experience in community outreach, customer service, healthcare, education, social services, communications, or a related field.
Proficiency with Microsoft Office, email, internet applications, virtual meeting platforms, and basic technology troubleshooting.
Strong communication, organizational, and time management skills.
Ability to work independently and as part of a team.
Ability to maintain confidentiality and handle sensitive information.
Valid Montana driver's license and reliable transportation.
Strong interpersonal, communication, and public speaking skills.
Ability to teach digital skills in a patient and supportive manner.
Strong problem-solving and organizational abilities.
Ability to coordinate multiple projects and priorities.
Knowledge of data collection, reporting, and participant tracking.
Commitment to serving diverse populations with professionalism and respect.
Ability to sit, stand, walk, bend, and reach as needed.
Ability to lift up to 25 pounds.
Ability to travel locally for outreach activities, meetings, and community events.

Nice To Haves

Associate or bachelor’s degree in public health, Information Technology, Communications, Education, Social Services, Business, or a related field.
Experience working with Native American communities and underserved populations.
Experience conducting training, workshops, outreach activities, or community events.
Experience with grant-funded programs, data tracking, or reporting requirements.
Knowledge of digital literacy, broadband resources, workforce development, telehealth services, or public health programs.
Northstar Digital Literacy Certification or willingness to obtain certification.

Responsibilities

Provide one-on-one digital navigation and support services.
Assist individuals with internet access, technology resources, affordable connectivity programs, and digital tools.
Deliver digital literacy training through workshops, group presentations, and individual coaching.
Assist with online job applications, resumes, email setup, telehealth services, online education, and public benefit applications.
Maintain digital learning equipment and coordinate technology support as needed.
Support outreach, recruitment, and community engagement efforts for Community Health programs.
Assist with developing and distributing flyers, newsletters, educational materials, social media content, and community communications.
Coordinate and participate in health fairs, outreach activities, trainings, workshops, and community events.
Represent the organization at community meetings and public events.
Build and maintain relationships with community partners and stakeholders.
Assist with program implementation, participant engagement, and follow-up activities.
Collect and enter program data, maintain service records, and track outcomes.
Assist with grant reporting, performance measures, success stories, and program evaluations.
Support quality improvement efforts and compliance with grant requirements.
Assist with special projects and other Community Health initiatives as assigned.
Attend staff meetings, training, and professional development activities.
Maintain confidentiality and comply with organizational policies and applicable regulations.
Demonstrate professionalism, cultural sensitivity, and excellent customer service.
Perform other duties as assigned by the Community Health Director.