Community Outreach Navigator - Court Liaison

Southwest Behavioral & Health Services Careers•Phoenix, AZ

About The Position

Southwest Behavioral & Health Services is seeking a Community Outreach Navigator for a court liaison role serving justice-involved people experiencing homelessness who are involved in the court process. The position works independently, carries a caseload, and provides services to the justice system and people served to develop treatment-based alternatives to incarceration. It provides direct client contact and behavioral health services, including assessment, service planning, case management, crisis intervention, referrals, and follow-up. The navigator works with multiple disciplines and justice-system partners and is expected to understand relevant processes and available resources. The role regularly interfaces with the City of Phoenix, justice-system personnel, people served, community partners and resources, families, integrated service providers, SB&H staff, programs, and supervisors. The position may involve court and jail visits and transporting clients when required by program needs. The minimum qualifications include being at least 21 years old, a high school diploma or GED, some college, and at least one year of directly related job experience. The employee must have or be eligible to obtain Arizona Department of Public Safety fingerprint clearance within eight weeks of hire, maintain a valid Arizona driver’s license and personal auto insurance, pass motor vehicle screening for insurance purposes, and pass Maricopa County clearance to enter courts and jails and Level 1 fingerprint clearance. Drug screening is required. Southwest Behavioral & Health Services is a nonprofit community-based behavioral health provider with more than 115 sites, over one thousand employees, and 40 years of experience. The organization describes its culture as “Empowered Belonging,” emphasizing voice and visibility, fair access, connection, learning and growth, and wellbeing and safety. SB&H is an Equal Employment Opportunity Employer and a drug-free workplace.

Requirements

At least 21 years of age.
High school diploma or GED and some college.
At least one year of directly related job experience.
Arizona Department of Public Safety fingerprint clearance, or eligibility to receive it within eight weeks of hire.
Maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes when client transportation is required.
Maintain personal auto insurance in accordance with SBH guidelines.
Pass Maricopa County clearance to enter courts and jails and Level 1 fingerprint clearance.
Pass required drug screening.
Ability to work independently and as part of a team.
Familiarity with crisis de-escalation techniques.
Effective oral and written communication skills.
Ability to follow court and justice-system policies and procedures.
Proficiency with computers, typing, and current electronic communication technologies.
Ability to work as a team member with multiple disciplines.

Nice To Haves

Experience working with the effects and impacts of homelessness.
Experience working with multicultural and low socioeconomic-status individuals.

Responsibilities

Provide court-based navigation services for justice-involved people experiencing homelessness.
Carry a caseload and work independently while partnering with people served and the justice system.
Work with the City of Phoenix, police, prosecutors, the court system, judges, and program liaisons as part of a multidisciplinary team.
Provide direct care, including assessment, diagnosis, and case-based treatment planning.
Conduct screenings and eligibility assessments, including early identification and qualification processes for eligible participants.
Enroll people in benefits as needed to support services and related costs.
Work with the Prosecutor’s Office and judges to develop case plans for alternatives to incarceration.
Arrive in court prepared with a working case plan as required.
Provide crisis intervention, de-escalation, and behavioral health interventions.
Assess for integrated-care referrals and assist people in obtaining healthcare, medications, and medically necessary equipment.
Conduct jail visits as needed or assigned to meet with and prepare people for court.
Review treatment expectations and offers with people served and obtain agreement for treatment.
Advocate in court for people served.
Provide case management, referrals, and follow-up services.
Transport clients when required by clinic or program needs.

Benefits

3.3 weeks of paid time off in the first year, with increased accruals after continued service.
10 paid holidays.
Low-cost medical, dental, and vision insurance.
Short-term and long-term disability insurance.
Life insurance for employees.
Retirement account with a 40% company match up to a 10% deferral.
Career development and opportunities for internal promotion.
Tuition reimbursement and discount degree programs.
Employee Assistance Program.
Health and wellness benefits.