Liaison Jobs

About The Position

Requirements

• Good Communication skills both verbally and written
• Good organizational skills
• Good customer service skills
• Attention to detail
• Positive, team player a must.
• Must be able to work holidays on a rotating schedule.
• Strong computer skills, with working knowledge of Microsoft Office (Word, Excel, Power Point, Outlook)

Nice To Haves

• Knowledge of HIPAA Privacy and Security Regulations
• 4–5 years healthcare administrative experience
• Associates degree
• Medical terminology

Responsibilities

• Accurately compiles the initial Patient Profile for each therapy and distributes it to the appropriate members of the healthcare team for processing.
• Responsible for answering all incoming phones for Intake Workgroup and ensuring all calls are documented in an email to appropriate staff and documenting in patient file where appropriate.
• Communicates effectively with pharmacy, reimbursement, materials management and delivery staff regarding new referrals and ongoing patient issues. All communication will be clearly documented in patient file.
• Works collaboratively with the Liaison/Care Coordination team to ensure efficient discharge.
• Effectively communicates patient requirements and changes in patient status to appropriate members of infusion and reimbursement teams as well as the internal/external Nursing staff involved in meeting the patient’s home health needs.
• Comprehensively documents all patient related information / conversations in patient’s clinical record as updates are presented to Intake staff.
• Communicates all changes in patient supply requirements to Pharmacy and Patient Service Representative (PSR) for any active patient resuming therapy.
• Responsible for documenting and processing the requested delivery through SOP S015 – (Time Commitment Process).
• Responsible for updating any errors in patient file that is presented through daily reports (i.e., updating Referral sources; updating Access, etc...)
• Follows NELC policies & procedures in the normal conduction of company business.
• Will develop skills in understanding insurance coverage with the guidance of Senior Intake Coordinator and/or Supervisor.

Benefits

• Health insurance
• Career Ladders
• Dental insurance
• Vision insurance
• Generous employer-matched 403b savings program
• Company paid: Life insurance, Short- and long-term disability insurance
• Paid time off
• And much more!