Community Liaison

C2 GPS- Lower Rio Grande Workforce•McAllen, TX

19d

About The Position

The Community Liaison maintains business partnerships with local employers, promotes community resources, and supports the workforce system and its customers. The role builds relationships with community-based providers, helps ensure programs are available to target populations, and identifies resources to educate and assist customers with workforce development services. The Community Liaison gathers and shares information about labor market needs, educational opportunities, employment resources, and support services, while using workforce resources efficiently to achieve goals and performance measures. Other related duties may be assigned. The position is primarily based in an office environment, with occasional driving and travel. Physical requirements include occasionally lifting up to 10 pounds and standing, sitting, bending, and walking. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. C2 Global Professional Services (C2 GPS) provides workforce and career services in Texas, Florida, and Nevada. The company emphasizes customer service, community relationships, and career services, guided by values of Respect, Communication, Customer Engagement, and Ingenuity. It states a commitment to equal opportunity and diversity.

Requirements

Knowledge of workforce development, economic development, and business trends.
Knowledge of the local communities served, including labor markets and available resources.
Knowledge of effective case management and counseling.
Ability to work with diverse customers with unique needs and communication styles.
Knowledge of word processing, spreadsheets, technology, and computer skills.
Exceptional customer service, interpersonal, and leadership skills.
Excellent problem-solving and critical-thinking skills; organizational skills and attention to detail.
Excellent verbal and written communication skills.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Ability to develop strategies and solutions.
High school diploma or GED required; relevant work experience may be considered in lieu of required education.
Valid driver’s license and proof of insurance, with a good driving record.
Ability to occasionally lift up to 10 pounds and to stand, sit, bend, and walk as required by the job.
Visual acuity, speech, and hearing required.

Nice To Haves

Associate or undergraduate degree preferred.
Bilingual in English and Spanish preferred.

Responsibilities

Build relationships with community-based providers to implement and promote initiatives in designated communities.
Serve as a resource to civic and social services organizations within the service delivery area to help ensure programs are available to target populations.
Identify community resources to educate and assist customers with workforce development services.
Use workforce resources efficiently to achieve goals and meet performance measures.
Collect and provide information about labor market needs, educational opportunities, employment resources, and support services to customers.
Perform other related duties as assigned.