Community Director Jobs

About The Position

Requirements

• Bachelor's degree in Criminal Justice, Human Services, Social Work, Public Administration, Psychology, or a related field required
• Minimum of three (3) years of progressive supervisory or management experience within human services, reentry, behavioral health, or criminal legal system programming
• Demonstrated experience supervising multidisciplinary teams and managing community-based programs
• Experience working in correctional settings and/or reentry services strongly preferred
• Knowledge of discharge planning, care coordination, behavioral health, crisis intervention, and community resource navigation
• Strong leadership, organizational, strategic planning, and operational management skills
• Experience utilizing data to evaluate program performance and improve outcomes
• Excellent written, verbal, interpersonal, facilitation, and public speaking skills
• Strong computer proficiency, including Microsoft Office Suite, electronic databases, and reporting systems
• Ability to establish and maintain effective relationships with government agencies, community partners, and internal stakeholders
• Ability to obtain and maintain NYC Department of Correction Volunteer Services Clearance
• Demonstrated commitment to diversity, equity, inclusion, and serving individuals impacted by the criminal legal system
• Ability to maintain professionalism, sound judgment, and composure in fast-paced and high-pressure environments

Nice To Haves

• Master's degree preferred
• Equivalent combinations of education and relevant leadership experience will be considered
• Bilingual English/Spanish proficiency preferred
• Relevant personal experience is a plus

Responsibilities

• Partner with the Director to oversee the daily operations of community and correctional facility-based programs, ensuring effective service delivery, contractual compliance, and achievement of organizational goals
• Provide leadership, supervision, coaching, and professional development to program staff, fostering a culture of accountability, collaboration, continuous learning, and excellence
• Serve as the Director's designee during their absence, providing operational oversight, decision-making, and staff support
• Develop and implement strategies that improve program effectiveness, service quality, participant engagement, and operational efficiency
• Monitor program performance and ensure adherence to agency policies, funder requirements, and Department of Correction (DOC) protocols
• Coordinate staff schedules, coverage, meetings, trainings, and other operational activities to ensure seamless program operations
• Assist with recruitment, onboarding, performance evaluations, corrective action, and staff development initiatives
• Provide clinical oversight to staff managing complex participant needs, behavioral health concerns, and crisis situations, while connecting with them to follow up care with the social worker
• Promote evidence-based, trauma-informed, and strength-based practices through coaching, case consultation, and ongoing staff development
• Support staff in developing comprehensive discharge and transition plans that address housing, employment, education, behavioral health, transportation, benefits, and other wraparound services
• Provide crisis intervention and de-escalation support for participants and staff while ensuring appropriate documentation and follow-up
• Ensure services are culturally responsive, equitable, and aligned with best practices in reentry and community supervision
• Serve as a primary liaison between Fortune, the NYC Department of Correction, community providers, and agencies within the Criminal Justice Reentry Network (CJRN)
• Strengthen collaborative relationships with correctional staff, community partners, healthcare providers, housing agencies, workforce development organizations, and behavioral health providers to improve participant outcomes
• Collaborate with the Director to monitor program outcomes, evaluate service delivery, analyze performance data, and develop quality improvement initiatives
• Assist in preparing reports, maintaining accurate documentation, and ensuring compliance with contractual, regulatory, and accreditation requirements
• Identify operational challenges and implement solutions that improve participant engagement, service coordination, and program outcomes
• Approve staff timesheets, review schedules, monitor staffing coverage, and oversee administrative workflows
• Ensure timely and accurate documentation, case records, data entry, and reporting within agency databases
• Assist with budget monitoring, resource allocation, and operational planning, as assigned
• Represent the department at internal meetings, community forums, and stakeholder meetings
• Perform other duties as assigned to support departmental and organizational goals

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid holidays
• Paid volunteer time
• Professional development
• Learning and development program
• Tuition reimbursement
• Flexible scheduling