Assistant Community Director

Prime Residential Property Management LP•Folsom, CA

1d•Onsite

About The Position

Prime Residential is hiring an Assistant Community Director for Falls and Legends at Willow Creek, a 634-unit community in Folsom, California. The role assists the Community Director in leading the onsite team and managing daily operational and sales tasks involving current and prospective residents. The Assistant Community Director helps maximize community performance by addressing resident concerns and overseeing move-ins and move-outs, renewals, evictions, and other resident-related matters. The position is scheduled Monday through Friday, 9:00 a.m. to 6:00 p.m. Target pay is $27.59 per hour, with eligibility for the Onsite Team Bonus Program. The role requires property management and supervisory experience, knowledge of employment, fair housing, and landlord/tenant laws, and a valid driver's license for operating community vehicles.

Requirements

At least 3 years of property management experience.
At least 2 years of supervisory experience.
Knowledge of employment, fair housing, and landlord/tenant laws.
Demonstrated leadership, strategic thinking, and team-building skills.
Strong financial, marketing, and customer service expertise.
Valid driver's license for operating community vehicles.

Responsibilities

Collect rent and ancillary charges.
Manage delinquency, balance-due letters, non-payment notices, and pre-legal proceedings.
Update resident files with delinquency and collection notes.
Coordinate with legal and risk teams on eviction files.
Track and grow resident satisfaction and retention goals.
Conduct unit tours, pre-qualify candidates, and complete move-in inspections.
Stay current on market conditions and track leasing goals.
Recommend incentives and train leasing associates.
Greet and qualify prospects, present community amenities, and solicit reviews.
Respond to inquiries professionally and confidently.
Address and resolve resident concerns, escalating them as necessary.
Participate in renewal programs and propose ways to improve resident satisfaction.
Prepare and distribute resident communications.
Update activity reports on notices to vacate, vacancy, leases, cancellations, transfers, and renewals.
Establish a weekly hot sheet for target units.
Ensure lease paperwork is error-free and complies with community policies.
Adhere to relevant laws and company policies.
Assist the Community Director in leading the team and handling daily operational and sales tasks.

Benefits

Comprehensive medical, dental, and vision coverage, including a zero-cost medical plan option.
PTO and company-wide holidays.
Two floating holidays.
A day off for the employee's birthday.
A day to give back through volunteering.
Paid parental leave.
401(k) plan with potential company match.
Tuition reimbursement.
Exclusive housing discounts at Prime-managed properties.
Eligibility for the Onsite Team Bonus Program.