Assistant Community Director

HSL Asset Management•Tucson, AZ

About The Position

The Assistant Community Director works with the Community Director to manage all aspects of an apartment community, including financial operations, resident relations, leasing, marketing, and team management. The role handles accounts payable and receivable, maintains accurate property accounting and resident records, and performs leasing functions as needed. In the Community Director’s absence, the Assistant Community Director assumes that position’s responsibilities. The position calls for a service-oriented, organized, self-motivated team player with leadership, communication, customer service, and problem-solving skills. The employee works with prospective and current residents, staff, vendors, contractors, and HSL stakeholders, while supporting community operations and compliance with company policies and applicable laws.

Requirements

High school diploma or GED equivalent.
Six months to one year of experience in property management, apartment leasing, community director positions, or a related field is preferred.
Communication skills, both verbal and written, and strong interpersonal skills.
Ability to communicate effectively with prospects, residents, vendors, corporate and resident staff, and other stakeholders in person and by telephone.
Ability to function effectively in a sales, marketing, and customer service environment and respond professionally to questions and concerns.
Ability to read and interpret business publications, professional journals, technical procedures, governmental regulations, and other documents; write correspondence and memos; and compile routine reports accurately and promptly.
Ability to perform arithmetic calculations involving whole numbers, fractions, rates, ratios, discounts, commissions, and bonuses.
Ability to explain financial and legal real estate terminology in common language and interpret varied instructions.
Ability to solve practical problems, analyze information, draw conclusions, and take appropriate action.
Knowledge of and ability to explain local eviction procedures.
Basic bookkeeping, computer, internet, email, presentation, and typing skills.
Proficiency with Windows, Microsoft Office, Word, Excel, Outlook, and the internet.
Reliable transportation for assigned business-related duties, a valid driver’s license, and current automobile insurance.
Ability to work a 40-hour flexible work week; weekends are required.

Nice To Haves

Bilingual language skills, such as Spanish.
ARM, CPM, or CAM designation.
Working knowledge of or experience with Section 8 housing, eviction law, Fair Housing mandates, and other legal issues affecting property management.
Experience with property management software such as YARDI, RentCafe, and YieldStar.

Responsibilities

Work with the Community Director to manage the community’s operations, financial records, resident relations, leasing, marketing, and staffing.
Assume the Community Director’s responsibilities in their absence.
Maintain positive customer relations and respond professionally to inquiries and issues from prospects, residents, staff, vendors, and suppliers.
Greet potential residents, show the community, use closing techniques, and support leasing, renewals, and resident retention.
Maintain accurate resident records, including rents, deposits, and application fees.
Supervise the Leasing Team and train and manage assigned employees in accordance with HSL policies and applicable laws.
Assist with collecting delinquent rent and issue appropriate notices when necessary, including notices related to late payments, evictions, and NSF checks.
Ensure bank deposits are made immediately.
Participate in move-in and move-out inspections with residents and inspect vacancies; process resident move-out paperwork.
Inspect the community and common areas according to site standards and report service needs to maintenance staff.
Handle resident service requests and route them to maintenance for prompt processing.
Purchase office and community supplies in accordance with budget guidelines.
Monitor market conditions, competitors, and industry trends through competition shopping, surveys, publications, professional organizations, and local associations.
Verify the quality and accuracy of outside advertising sources, provide trend report information, and contribute marketing and resident-satisfaction ideas to the Community Director when appropriate.
Plan, conduct, and participate in resident events, functions, and promotions, and coordinate resident communications such as emails and newsletters.
Communicate with vendors, contractors, and HSL stakeholders about work schedules, billings, certificates of insurance, and related matters.
Organize, maintain, and update applicable reports, procedures, and paperwork.
Promptly report community, staffing, or HSL-related changes, issues, and updates to the Community Director.
Complete additional duties assigned by the Community Director or Regional Asset Manager.

Benefits

On-call bonuses, eligibility for community performance-based bonuses, and referral bonuses; incentives and eligibility vary.
20% employee lease rental discount, excluding Encantada and Flin branded properties.
Comprehensive benefits package.
Paid vacation, personal, and sick time accruing from day one.
Paid off-site and on-the-job training.
Medical plans subsidized by HSL.
Dental plans.
Vision coverage.
Short-term disability.
Company-paid long-term disability.
Company-paid group life insurance.
Employee Assistance plan.
401(k) retirement plan with a 50% match up to 3% of income.
Career advancement opportunities and support, including tools, training, and support for professional growth.