Assistant Community Director

ConcordRENTS•Orlando, FL

7d•$21 - $22

About The Position

The Assistant Community Director contributes to the success of the River Ridge community by achieving leasing, marketing, and administrative objectives. The role builds rapport with current and prospective residents to support occupancy and retention, maintains communication between the community and support teams, and helps ensure community operations meet performance goals. The position requires rent collection experience, the ability to analyze operational reports, and clear, decisive, and caring communication when addressing resident needs. Candidates should be organized, solutions-oriented, able to work independently with urgency, and able to become proficient with industry technology. The role is responsible for leasing and marketing, resident move-in orientations and lease renewals, monitoring a range of operational reports, processing rent payments, managing resident damages and policy violations, and responding to resident concerns. It also includes vacancy inspections and deposit documentation, purchase-order processing, resident activities, month-end accounting and administrative checklists, and uploading documents to the Document Center. The work schedule may include evenings, weekends, and unscheduled support to address issues requiring immediate attention.

Requirements

General knowledge of Low Income Housing Tax Credit (LIHTC) requirements and Section 8 rent subsidies.
Thorough knowledge of property management, Yardi Voyager software, and basic accounting principles.
Education equivalent to two years of college or industry certification courses.
Strong customer service and verbal and written communication skills.
At least two years of property management experience, including property leasing and resident services.
Demonstrated experience resolving problems.
Exceptional customer service work history.
Ability to speak, read, and write English for safety and productivity reasons.
Organizational skills to prioritize daily schedules.
Ability to work independently, act with urgency, and take a solutions-oriented approach.

Nice To Haves

Concord Management experience.

Responsibilities

Handle all aspects of leasing and marketing to local businesses and prospective residents, including completing marketing logs and required marketing reports.
Conduct move-in orientations and renew current residents' leases promptly and at the correct rate.
Generate and review reports to track and resolve issues involving rent payments, rent or sewer/water delinquencies, expired leases, overdue recertifications, service requests, scheduled move-ins and move-outs, compliance, vacant-unit maintenance, and other operational matters.
Check and respond to voicemails and emails concerning community issues.
Promptly process on-site rent payments to avoid credit adjustments.
Address resident-related damages and policy violations, communicate with residents, and collect applicable fines and damage fees.
Propose rent or security-deposit increases to the supervisor as market conditions allow.
Work with the PHA team and VRD to identify strategies to increase PHA voucher holders.
Create purchase orders and verify receipt of goods in the system.
Respond to resident inquiries, investigate and resolve concerns, and follow up to ensure resident satisfaction.
Inspect vacant apartments to determine deposit refunds or charges for damages, unit condition, or early lease termination; document findings and submit deposit dispositions for processing.
Assist with implementing and conducting resident activities, including Monster Club, parties, training programs, and required resident service functions.
Represent the organization to residents, prospective residents, staff, and the community, providing exceptional service.
Resolve residents' concerns and service needs with urgency and in accordance with policy and performance expectations.
Complete Accounting Month End and Procure to Pay checklists, other required checklists, and community administrative work, including uploading documents to the Document Center.
Provide evening, weekend, or unscheduled support when immediate attention is required.