Assistant Community Director

ConcordRENTS • Saint Cloud, FL

7d • $20 - $24 • Onsite

About The Position

The Assistant Community Director supports the success of the community by achieving leasing, marketing, and administrative objectives; building rapport with prospective and current residents; and helping maintain desired occupancy and retention. The role monitors community support systems and communication between the community and support areas. Candidates should be comfortable with rent collections and analyzing reports critical to property operations, and should address residents’ customer service needs through clear, decisive, and caring communication. The position requires independent, solutions-oriented work, a sense of urgency, proficiency with industry technology, and strong organizational skills to prioritize daily schedules.

The Assistant Community Director is responsible for leasing and marketing, resident relations, rent and delinquency follow-up, lease renewals, reporting, apartment inspections, purchasing-system transactions, resident activities, and administrative and accounting checklists. The work schedule may include evenings, weekends, and unscheduled support to address issues requiring immediate attention.

Requirements

• Minimum of two years of property-management experience, including property leasing and resident services.
• General knowledge of Low Income Housing Tax Credit (LIHTC) requirements and Section 8 rent subsidies.
• Thorough knowledge of property management, Yardi Voyager software, and basic accounting principles.
• Education equivalent to two years of college or industry certification courses.
• Strong customer-service skills and verbal and written communication skills.
• Demonstrated problem-resolution work experience and an exceptional customer-service work history.
• Ability to speak, read, and write English for safety and productivity reasons.
• Ability to work independently, prioritize daily schedules, and address resident needs with urgency and solutions-oriented judgment.

Nice To Haves

• Concord Management experience.

Responsibilities

• Manage leasing and marketing to local businesses and prospective residents, including completing marketing logs and required reports.
• Conduct move-in orientations and renew current residents’ leases in a timely manner and at the correct rate.
• Generate and review reports to track and resolve issues involving rent payments, rent or sewer/water delinquencies, expired leases, past-due recertifications, outstanding service requests, scheduled move-ins and move-outs, compliance, vacant-home maintenance status, and operational matters.
• Check and respond to voicemails and emails concerning community issues.
• Promptly process on-site rent payments to avoid credit adjustments.
• Address resident-related damages and policy violations, communicate with residents, and collect applicable fines and damage fees.
• Recommend rent or security-deposit increases to the supervisor as market conditions allow.
• Work with the PHA team and VRD to identify strategies to increase PHA voucher holders.
• Create purchase orders and verify receipt of goods in the system.
• Respond to resident inquiries; investigate, resolve, and follow up on concerns to ensure resident satisfaction.
• Inspect vacant apartments to determine eligibility for deposit refunds or charges for damage, unit condition, or early lease termination; document results and submit deposit dispositions for processing.
• Assist with implementing and conducting resident activities, including Monster Club, parties, training programs, and required resident service functions.
• Represent the organization to residents, prospective residents, staff, and the community, providing exceptional service.
• Resolve resident concerns and service requirements with urgency and quality in accordance with policy and performance expectations.
• Complete the Accounting Month End and Procure to Pay checklists, other required checklists, and community administrative work, including uploading documents to the Document Center.
• Provide evening, weekend, or unscheduled support when needed to address issues requiring immediate attention.

Benefits

• 16 days of paid time off in the first year.
• 7 paid holidays in the first year.
• 401(k) program with up to $5,250 in annual company match, including a 150% match on the first 3% contributed and a 50% match on contributions between 4% and 10%.
• Rental discounts of 20% for full-time team members.
• Eligibility to participate in performance and role-specific bonus programs.
• Industry-leading starting wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree