Community Director - Wilmington, DE

JPMorgan Chase & Co. • Wilmington, DE

22h

About The Position

The Community Director creates a culture of excellence by building relationships and delivering a strong experience for internal and external stakeholders. This field-based role works across an assigned territory to develop community outreach and engagement, implement a national community playbook, and oversee the planning, execution, and reporting of financial health events, community service events, and listening sessions.

Within the Community Banking team, the Community Director advances access to financial solutions, strategies, and expertise for underserved and underbanked communities. Reporting to the Divisional Director of Community & Business Development, the role oversees the assigned territory and assists with recruiting and developing Community Managers. It also builds trust, strategizes for growth, and coaches Community Managers.

Requirements

• Previous experience cultivating community advocates and/or business development with nonprofits or small businesses.
• Ability to build effective strategic business plans to build trust, create advocates, and win business.
• Strong communication and presentation skills.
• Proven track record leading, coaching, and developing high-performing teams remotely.
• Ability to prioritize and multitask, and to plan and execute business strategy effectively.
• Ability to translate knowledge of financial markets and market trends into strategy execution.
• Ability to set a tone of commitment to diversity and inclusion.
• Proactive, takes initiative to identify solutions, demonstrates an entrepreneurial business spirit, and executes with urgency.
• Ability to travel as required, up to 60%, potentially including out-of-state travel.

Nice To Haves

• Consumer/commercial credit knowledge.
• Understanding of financial planning and the customer life cycle.
• BA/BS degree preferred.

Responsibilities

• Coach and observe Community Managers on best practices for community outreach, financial health sessions, and management of their aligned markets.
• Oversee or co-facilitate regular financial health workshops and community events in the market.
• Attract, retain, and develop diverse employees by identifying and developing Community Managers, and foster an environment where employees feel valued, supported, and able to grow their careers.
• Provide leadership with updates on team progress toward goals.
• Partner with Market Directors and Divisional Directors on customer engagement, event referrals, and adoption of financial product solutions.
• Ensure Community Managers mitigate risk effectively and comply with requirements to provide a safe business experience for clients.
• Develop community outreach and engagement across an assigned territory and implement the national community playbook.
• Oversee planning, execution, and reporting for financial health events, community service events, and listening sessions.
• Assist in recruiting and developing Community Managers and oversee management of the assigned territory.

Benefits

• Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed