Valet Attendant - Wilmington, DE

Parking Management Company•Wilmington, DE

13h•$12 - $12•Onsite

About The Position

Parking Management Company (PMC) is hiring a Valet Attendant to provide safe, efficient valet service and a welcoming, professional experience for guests. The attendant greets guests, assists with vehicle drop-off and retrieval, manages traffic flow, handles guest inquiries, and helps ensure the security of vehicles. The role requires careful vehicle operation, proper key handling, attention to detail, and adherence to company policies and safety procedures. This is an active, fast-paced hospitality role in which attendants work indoors and outdoors, often in varied weather and around moving vehicles. The attendant is expected to maintain a polished appearance, arrive on time in uniform, keep valet areas presentable, collaborate with colleagues, and respond flexibly to changing operational needs. The position requires standing, walking, and lifting up to 50 pounds for extended periods. Nights, weekends, and holidays may be required. Compensation is hourly pay plus tips; the posting states that attendants can average $13.00–$20.00+ per hour after base pay and tips combined, with rates varying by market and tips depending on service and customer interactions.

Requirements

High school diploma or GED.
A customer-service attitude and helpful demeanor are mandatory.
Valid driver's license and reliable transportation.
Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Ability to work nights, weekends, and holidays.
Follow company policies and procedures, work schedules, and safety requirements; complete tasks in a timely manner.
Maintain uniform, grooming, and professional appearance standards.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Conduct vehicle damage inspections and document parking locations on claim tickets.
Safely park and retrieve guest vehicles, following proper key-handling procedures and safety protocols.
Greet guests, assist with vehicle drop-off and retrieval, manage traffic flow, and respond professionally to guest inquiries.
Handle challenging situations professionally and resolve problems promptly while providing high-quality service.
Support colleagues and contribute to a positive team environment.
Follow attendance and timekeeping policies, clock in and out for shifts and breaks, and accurately report tips.
Keep valet areas clean, organized, and presentable.
Arrive on time in full uniform and properly groomed, maintain regular attendance, and follow company policies and standards.
Attend required staff meetings and complete assigned training modules on time.
Perform other tasks needed to support operational goals and adapt to changing business needs.
Use and maintain equipment properly, report unsafe conditions, and follow safety procedures.
Use a personal cell phone for work-related communication or work applications when required, subject to company reimbursement policy.

Benefits

Medical, vision, and dental insurance upon eligibility.
401(k) upon eligibility.
Supplemental life insurance and critical illness insurance.
Bonus opportunities.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Bellevue University, up to $5,250 per year.
Nationwide discounts through Perks at Work.
Overtime pay for hours worked beyond 40 in a workweek, at one and one-half times the regular hourly rate.