Valet Attendant - Wilmington, DE

Parking Management•Wilmington, DE

19h•Onsite

About The Position

The Valet Attendant provides courteous, efficient, and safe valet service while protecting guest vehicles and creating a welcoming, professional experience. The role involves greeting guests, assisting with vehicle drop-off and retrieval, parking and retrieving vehicles safely, managing traffic flow, and responding professionally to guest inquiries. Attendants are expected to follow company policies and safety procedures, handle keys properly, and contribute to a seamless, high-quality guest experience. The position is active and takes place in indoor and outdoor environments, including on-site parking facilities and corporate settings. Work may involve varied weather, noise, moving vehicles, and exposure to the elements. Attendants collaborate with colleagues, vendors, and clients and may use computers, phones, and personal cell phones for work-related communication. The role requires a polished appearance, uniform and grooming compliance, and flexibility to work nights, weekends, and holidays. The position is non-exempt and eligible for overtime in accordance with applicable laws. Valets can average $13.00–$20.00+ per hour, combining base pay and tips; rates vary by market and tips depend on service performance and customer interactions.

Requirements

High school diploma or GED.
A customer-service attitude and helpful demeanor are mandatory.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Ability to work nights, weekends, and holidays.
Maintain professional appearance and follow uniform and grooming standards.
Follow instructions, maintain work schedules, complete tasks on time, and adhere to safety procedures.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Conduct vehicle damage inspections and document parking locations on claim tickets.
Safely park and retrieve guest vehicles while following proper key-handling procedures and safety protocols.
Assist guests with vehicle drop-off and retrieval, manage traffic flow, and address guest inquiries professionally.
Maintain compliance with attendance and timekeeping policies, clock in and out for shifts and breaks, and accurately report tips.
Keep valet areas clean, organized, and presentable.
Handle challenging situations professionally, resolve problems promptly, and provide high-quality customer service.
Support colleagues and contribute to a positive team environment.
Maintain regular attendance, follow company policies, and uphold company standards for safe and efficient parking operations.
Arrive on time, in full uniform, and properly groomed before clocking in.
Attend required staff meetings and complete assigned training modules on time.
Perform other tasks as needed to support operational goals and respond to changing business needs.
Use a personal cell phone for work-related communication or work applications when required, subject to company reimbursement policy.

Benefits

Medical, vision, and dental insurance upon eligibility.
401(k) upon eligibility.
Supplemental insurance, including life insurance and critical illness coverage.
Bonus opportunities.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Bellevue University, up to $5,250 per year.
Nationwide discounts through Perks at Work.
Overtime pay for hours worked beyond 40 in a workweek, at one and one-half times the regular hourly rate, in accordance with applicable laws.
Required state-specific leave and FMLA leave, as applicable.