Senior Director of Community Health Programs

Family Health Center of Worcester, Inc.•Worcester, MA

1d•$130,000 - $135,000

About The Position

The Senior Director of Community Health Programs provides strategic leadership, operational oversight, and programmatic direction for Family Health Center of Worcester's community-based services. The role is responsible for the overall performance, integration, growth, compliance, and impact of the School-Based Health Centers (SBHC), Women, Infants and Children (WIC) Program, and Worcester Health Care for the Homeless (WHCH). The Senior Director directly supervises the SBHC Team Leads, the WIC Program Director, and the WHCH Director, while providing indirect leadership to multidisciplinary staff across community service programs. The position aligns programs with organizational priorities, regulatory requirements, quality standards, and strategic objectives, and supports collaboration and integration across the health center and with external community partners. The role develops and executes strategic direction for community-based programs; monitors program performance, quality, outcomes, and finances; supports leadership development; and ensures compliance, quality assurance, risk management, and patient confidentiality. It represents the health center with community coalitions, government agencies, schools, municipalities, healthcare organizations, and community-based organizations, and participates in developing and implementing the city's Community Health Needs Assessment. The position also oversees budgets, grants, contracts, resource allocation, and funding sustainability, and supports program innovation, outreach, growth, and high-quality patient-centered services.

Responsibilities

Develop and execute the vision and strategic direction for community-based programs.
Identify opportunities for program growth, innovation, and integration; foster cross-department collaboration and advance health equity initiatives.
Provide oversight of community-based programs through department directors and establish performance expectations and accountability measures for program leadership.
Monitor program outcomes, quality metrics, and operational performance using data, dashboards, and continuous improvement efforts.
Support department leaders in strengthening leadership capacity and organizational effectiveness.
Ensure compliance with regulatory, grant, and organizational requirements, and promote quality assurance, risk management, and patient confidentiality standards.
Represent FHCW with community coalitions, government agencies, and strategic partners; strengthen relationships with schools, municipalities, healthcare organizations, and community-based organizations.
Participate with community partners in developing and implementing the city's Community Health Needs Assessment (CHNA).
Engage appropriate health center staff in city events, activities, and outreach opportunities, and work with program leaders to align outreach and maintain appropriate compliance agreements.
Oversee departmental budgets, financial performance, and resource allocation; steward grants, contracts, and organizational resources; partner on budget planning, forecasting, and reporting; and support funding and revenue development.
Oversee school-based health center operations and clinical support services, partnerships, performance, quality, access, outcomes, budgets, contracts, grants, compliance, expansion, and sustainability.
Promote integration of behavioral health, primary care, oral health, and community resources in school-based settings.
Support workforce planning, recruitment, retention, and staff development for school-based health centers, and ensure high-quality, patient-centered services to students and families.
Provide senior-level oversight and strategic direction for WIC and WHCH in partnership with their directors.
Monitor WIC and WHCH performance, compliance, financial sustainability, enrollment, participant engagement, and service delivery outcomes.
Support WIC and WHCH grant development, contract management, reporting, funding sustainability, innovation, outreach, and program growth.
Review and refine program metrics and quality indicators, and collaborate with leadership to address operational challenges and achieve program goals.
Directly supervise the School-Based Health Center Team Leads, the Director of the WIC Program, and the Director of Worcester Health Care for the Homeless; provide indirect oversight and leadership to multidisciplinary staff across community service programs.