Associate Director of Community Health

Neighborhood House•Portland, OR

8d•$77,000 - $90,500

About The Position

Neighborhood House is a nonprofit social services agency that supports children, families, seniors, and people experiencing food and housing insecurity. The Associate Director of Community Health strengthens the infrastructure, systems, and daily operations supporting Community Health programs, including Center 55+, Food Security, Housing, and HRSN initiatives. The role ensures programs are impactful, sustainable, scalable, and well-supported so program teams can focus on delivering community services. Working closely with the Director of Community Engagement and Community Health, the Associate Director translates strategic priorities into functional systems and workflows that improve program delivery, staff efficiency, community engagement, and participant experience. The position directly supervises Community Health Program Managers and the Volunteer Coordinator AmeriCorps VISTA, and may supervise contracted, consultation, and community health support roles. It also collaborates with internal and external stakeholders to establish and maintain effective program and operational systems. The role leads program operations, systems design and implementation, change management, data and reporting systems, continuous improvement, partnership development, and support for funding and strategic initiatives. The position requires regular travel between multiple sites and a valid driver’s license, insurance, and personal vehicle or other reliable transportation. The work is generally in an office environment, with occasional moderate noise. The salary range is $77,000–$90,500.

Requirements

Bachelor’s degree in communications, nonprofit management, public administration, community development, social work, or a related field.
At least five years of progressively responsible leadership experience in program operations, systems design, nonprofit management, or a related field.
At least three years of direct supervisory experience.
Demonstrated experience building or improving systems, workflows, or operational processes.
Strong project management skills, including the ability to take initiatives from concept through implementation.
Experience working cross-functionally and supporting multiple programs or teams.
Strong leadership and organizational management skills.
Knowledge of community health systems, housing programs, food security initiatives, and/or aging services.
Ability to assess and effectively leverage organizational and community resources.
Excellent interpersonal, facilitation, relationship-building, written communication, and verbal communication skills.
Demonstrated ability to lead through change, growth, and organizational evolution.
Ability to build collaborative relationships across departments and with external stakeholders.
Commitment to equity, inclusion, cultural responsiveness, and community-centered leadership; experience working within diverse cultural communities.
Ability to analyze challenges, identify solutions, and implement sustainable systems and processes.
Proficiency with Microsoft Office and donor/program database systems, including Raiser’s Edge.
Demonstrated experience leading teams and managing cross-functional departments.
Strong organizational, analytical, and operational leadership skills.
Ability to work collaboratively, strategically, and independently in a fast-paced environment.
Experience developing systems, policies, and organizational infrastructure.
Ability to adapt to changing organizational and community needs while maintaining strategic focus.
Systems-oriented approach, with a focus on efficiency and clarity; proactive, solutions-oriented, and adaptable.
Ability to balance big-picture thinking with attention to detail.
Proficiency with data-tracking tools and systems, such as CRM platforms, spreadsheets, and project management tools.
Valid driver’s license and insurance, and a personal vehicle or other reliable transportation, for regular travel between multiple sites.

Nice To Haves

Experience managing or coordinating volunteer programs is strongly preferred.

Responsibilities

Directly supervise Community Health Program Managers, providing coaching, evaluation, accountability, and monthly one-on-one meetings.
Hold monthly meetings with program management and leadership teams.
Oversee professional development and performance management for direct reports and support their supervision and development of staff.
Promote communication, coordination, and alignment among program sites and management functions.
Promote an inclusive, mission-driven culture focused on accountability, transparency, collaboration, and excellence.
Lead cross-functional initiatives to improve coordination, integration, and operational consistency.
Collaborate with organizational leaders on innovation, shared learning, continuous improvement, planning, and strategic decision-making.
Represent the department in organizational committees, leadership meetings, and external partnerships as appropriate.
Partner with the Director of Community Engagement and Community Health to identify operational challenges and opportunities for efficiency, effectiveness, and program growth.
Design and implement systems, workflows, resources, and tools that improve consistency, scalability, and effectiveness across Community Health programs.
Translate strategic initiatives into actionable processes for Program Managers and frontline staff.
Develop and maintain documentation, including standard operating procedures and process maps, as well as internal and external guides and resources.
Lead change management for new systems, technologies, and operational practices, including planning, training, implementation, and evaluation.
Oversee day-to-day operational alignment across Community Health programs.
Work with the Volunteer Coordinator to develop and implement volunteer opportunities that advance Community Health programs.
Ensure systems are developed and maintained for tracking program outputs and outcomes.
Support training for program teams on accurate and consistent data entry.
Work with qualitative data to identify trends, gaps, and opportunities for improvement, and provide regular updates and insights to the Director of Community Engagement and Community Health.
Assess community needs, organizational capacity, and funding opportunities to guide program growth and strategic priorities.
Develop and strengthen partnerships with healthcare systems, housing agencies, public agencies, nonprofits, and community-based organizations.
Ensure programs uphold standards of quality, compliance, equity, responsiveness, and measurable impact.
Support data-informed decision-making and evaluation to improve organizational effectiveness and community outcomes.
Identify and pursue funding opportunities, partnerships, and strategic initiatives that expand organizational impact.