Director of Community Outreach

Armed Services YMCA of The U S A•Camp Pendleton, CA

1d•$25 - $27•Onsite

About The Position

Reporting to the Executive Director, the Director of Community Outreach manages community outreach initiatives and oversees volunteer development. The role builds relationships with funding sources, community organizations, corporate partners, influential leaders, volunteers, and military constituents to advance the Armed Services YMCA’s mission and programs. It develops and executes communication and outreach strategies, represents the organization at community events, and expands opportunities for community collaboration and volunteer participation. The position leads the volunteer lifecycle, including recruiting, screening, placing, onboarding, training, supporting, and recognizing volunteers. It maintains volunteer policies, records, reports, and performance standards; evaluates program effectiveness; and ensures volunteer activities follow organizational policies, safety requirements, confidentiality standards, and screening procedures. The role also collaborates on the annual budget, presents monthly reports to the Board of Management, and ensures compliance with National Headquarters requirements. The position is based in an office setting at Camp Pendleton, California, with occasional travel to other locations in San Diego County. The employee must be available for flexible hours, including evenings, weekends, and holidays, and travel as needed. The work environment is usually quiet.

Requirements

At least two years of college coursework and two years of an equivalent combination of education and relevant experience in volunteer management, nonprofit operations, or community engagement.
At least one year of supervisory or leadership experience.
Reliable and available to work flexible hours, including evenings, weekends, and holidays, and to travel as needed.
Successful completion of a drug test and background check.
Professionalism, integrity, sound judgment, critical thinking, and effective problem-solving skills.
Strong interpersonal and people skills, including the ability to build relationships and work respectfully with people from diverse backgrounds, age groups, and experiences.
Excellent organizational and time-management skills, including the ability to prioritize, manage multiple responsibilities, and meet deadlines.
Excellent verbal, written, and public-speaking skills.
Ability to build trust, motivate and engage volunteers, collaborate with community partners, and maintain positive working relationships.
Ability to handle sensitive situations, address concerns, and resolve conflicts professionally and constructively.
Self-motivation, enthusiasm, adaptability, and ability to work independently and collaboratively across departments.
General understanding of nonprofit organizational practices, community engagement, and volunteer program management.
Familiarity with volunteer management software and recordkeeping systems, or ability and willingness to learn tools supporting volunteer recruitment, tracking, engagement, and retention.
Ability to meet the physical demands described, including frequent sitting, standing, walking, bending, kneeling, use of hands, arms, and legs, balance, and stair climbing; prolonged sitting; occasional lifting, carrying, and balancing of objects up to 50 pounds; and pushing and pulling objects.

Nice To Haves

A bachelor’s degree in Nonprofit Management, Human Services, Communications, Public Relations, Social Work, or a related field, and two or more years of comparable experience.
Military service program experience is highly desirable.

Responsibilities

Foster and maintain relationships with funding sources, community organizations, and influential leaders.
Develop and execute communication and outreach strategies to engage military constituents.
Represent the Armed Services YMCA at community events, meetings, and other engagements to promote its mission, programs, and services.
Develop and maintain partnerships with community organizations and corporate partners.
Develop, promote, and coordinate volunteer opportunities.
Recruit, interview, screen, and place volunteers according to organizational needs and individual skills and interests.
Coordinate volunteer onboarding, orientation, and training.
Coordinate volunteer assignments with department directors and supervisors, monitor performance, provide guidance, and address concerns.
Maintain volunteer records and prepare timely reports.
Develop, maintain, and implement volunteer policies, procedures, position descriptions, and performance standards.
Develop and implement volunteer recognition and appreciation initiatives.
Monitor and evaluate volunteer program effectiveness and implement improvements.
Build relationships with local volunteer organizations, schools, businesses, and community groups to expand recruitment and participation.
Communicate regularly with volunteers, provide support, gather feedback, and promote continued engagement.
Ensure volunteer activities comply with organizational policies, safety requirements, confidentiality standards, and screening procedures.
Collaborate with the Executive Director to develop and manage the annual budget, monitor expenditures, and recommend adjustments.
Prepare and present monthly reports on outreach, volunteer engagement, partnerships, and program performance at Board of Management meetings.
Ensure timely compliance with National Headquarters policies, directives, reporting requirements, and initiatives.
Maintain accurate records and documentation in accordance with organizational policies and procedures.
Support organizational goals and perform other duties assigned by the Executive Director.
Adhere to Armed Services YMCA employee guidelines and professional standards.