Director of Outreach

The Spring Of Tampa Bay Inc•Tampa, FL

14h

About The Position

The Director of Outreach ensures empowerment-based, best-practice participant services are provided and plans, develops, and manages Outreach programs, including Tampa Outreach, Plant City Outreach, and SafeNet. This highly visible community role requires professionalism and the ability to establish and maintain relationships with agencies and funders. The position oversees program services, compliance, budgets, targets, records, reporting, policy development, quality improvement, and participant grievance processes. It directly supervises Outreach Advocates, Hotline and Reception staff, interns, and volunteers; hires and trains staff; and develops internship programs with community universities. The Director represents The Spring in community settings, participates in agency leadership and required meetings, and collaborates with other programs and community organizations to reduce barriers for survivors and ensure services are accessible. The role also manages Outreach office space and related operational needs.

Requirements

Master’s degree in Social Work (MSW), behavioral science, or social science, supplemented by five years of experience in human service administration; a bachelor’s degree may be considered with extensive applicable experience.
Program management and supervisory experience required.
Acquire and maintain privilege status according to Florida Statute 90.5036.
Valid Florida driver’s license, at least two years of driving experience, acceptable Motor Vehicle Report, active automobile insurance, and dependable transportation.
Complete Domestic Violence Core Competency training and an additional six hours of training to qualify for privilege status.
Complete ongoing 16-hour domestic-violence-related training after the first year.
Pass and maintain a Level II background check; FBI background, drug, and MVR screening are also required.
Ability to lead confidently with minimal supervision.
Good written and oral communication skills.
Understanding of domestic violence.
Discretion when handling confidential material, flexibility, and tolerance for others.
High ethical and professional standards, sound judgment, and ability to work independently.
Ability to work harmoniously with participants, volunteers, staff, and the public.
May need to respond immediately to phone messages, work day, night, or weekend hours, and be on call in emergencies.
Ability to demonstrate the organization’s culture code and guiding principles, including survivor-focused and empowerment-based service, collaboration, diversity and inclusion, ethical conduct, safety, and advocacy.

Nice To Haves

Human service administration experience is preferred.

Responsibilities

Oversee and manage participant services in compliance with organizational policies and procedures, contracts, funder and certification standards, and applicable laws.
Oversee and ensure fiscal and programmatic targets are met for direct-service programs.
Ensure program file management systems are maintained through audits and reviews of documentation, file closures, and management of advocate caseloads.
Manage the Outreach appointment calendar and ensure reception staff maintain it accurately and in compliance with program standards.
Ensure participant grievances and concerns are handled according to agency policy and practices.
Plan and develop programs, evaluate their effectiveness and efficiency, and recommend program changes.
Complete monthly data entry, statistical reporting, and billing for funders across managed programs.
Design, implement, and monitor outcome measures and the quality improvement plan.
Directly supervise Outreach Advocates, Hotline and Reception staff, interns, and volunteers.
Manage the relationship with the Clerk’s Office regarding filing Injunction for Protection petitions.
Work with other Spring programs and managers to reduce barriers for survivors and improve service access.
Hire and train Outreach staff, support staff development and training, and coach and develop staff.
Attend and participate in required internal and external agency meetings, including Quality Assurance, Risk Management, Program Team, and Directors and Chiefs meetings.
Lead the Outreach Team and participate in and contribute to the agency Leadership Team.
Develop, implement, and oversee internship programs with community universities and supervise student interns.
Manage relationships with community agencies, funders, partner organizations, professionals, and universities.
Attend community meetings and represent The Spring.
Manage Outreach office space, including vendor scheduling, maintenance requests, and phone and IT issues, to ensure safety standards are met.
Conduct community training and presentations, collaborate with groups and agencies to meet participant needs, oversee WS documentation, and provide program information to the grant writing team as needed.
Oversee Outreach program budgets and ensure accurate data collection and programmatic reporting.
Contribute to policy planning and development for Outreach programs.
Perform other related duties as assigned.