Director of Community Outreach and Engagement

ANIMAL PROTECTIVE FOUNDATION OF SCHENECTADY INC•Town of Glenville, NY

1d•$26 - $29•Onsite

About The Position

The Director of Community Outreach and Engagement (DCOE) advances the Animal Protective Foundation’s mission by overseeing volunteer programs, humane education initiatives, and community engagement. The DCOE recruits, screens, trains, schedules, supervises, and recognizes volunteers supporting shelter operations, spay/neuter services, community pet wellness clinics, adoption events, administrative functions, special events, and outreach initiatives. The role builds relationships with schools, businesses, community organizations, service groups, and other stakeholders; expands volunteer engagement and community partnerships; increases public awareness of APF; and ensures volunteers are equipped to support the organization and the animals in its care. The DCOE develops and administers volunteer and community engagement programs, including recruitment, onboarding, training, scheduling, supervision, evaluation, retention, recognition, documentation, and reporting. The position coordinates volunteer support for events and outreach, responds to inquiries, represents APF publicly, and develops and delivers humane education programs. The DCOE works collaboratively with staff and the development and marketing team, tracks program outcomes, and continually evaluates and improves programs. The role is scheduled Tuesday through Saturday, 8:00 a.m. to 4:30 p.m. Flexibility is required for extended hours as necessary, including occasional evenings or additional weekend hours for events, meetings, and training. Compensation is $26–$29 per hour, based on qualifications and experience. Full-time employees are eligible for paid time off, health, dental, vision, and life insurance, and a 401(k) retirement plan with employer match.

Requirements

Associate-level degree or equivalent work experience, such as managing volunteer programs.
Ability to problem-solve and work independently with self-motivation.
Leadership qualities to build and manage diverse teams.
Ability to represent APF in public settings.
Proficiency with computer applications, including shelter or constituent tracking software, internet use, and Microsoft Office Suite.
Excellent written communication and public speaking experience.
Strong supervision and management, interpersonal communication, and team-building skills.
Excellent customer service skills.
Ability to develop and manage a budget.
Highly organized, able to meet deadlines, and strong problem-solving skills.
High level of manual dexterity; ability to bend and squat.
Ability to stand and sit for significant periods, including standing or sitting for 8 or more hours.
Ability to bend and kneel repeatedly.
Ability to carry and lift light objects up to 30 pounds.
Close vision, ability to focus clearly, and ability to see fine details in a variety of situations.
Flexibility to work extended hours as necessary, including occasional evenings or additional weekend hours for community events, meetings, and training.

Responsibilities

Develop, implement, and oversee volunteer recruitment, screening, onboarding, training, scheduling, supervision, and retention.
Collaborate with management and staff to identify and expand meaningful volunteer opportunities across the organization.
Maintain knowledge of APF shelter and clinic operations, programs, policies, and procedures to recruit, train, assign, and support volunteers effectively.
Conduct volunteer orientations and ongoing training programs.
Maintain the volunteer database and accurate assignment, documentation, and reporting records.
Prepare and distribute volunteer schedules and monitor participation and compliance.
Evaluate volunteer effectiveness and satisfaction through surveys, feedback, and direct observation.
Coach, mentor, and provide performance feedback to volunteers; address conflicts and disciplinary matters, including dismissal when necessary.
Document safety concerns and incidents and communicate findings to leadership and, where appropriate, the safety committee.
Develop and coordinate volunteer recognition and appreciation initiatives.
Review and update the volunteer handbook, training materials, job descriptions, and related documents.
Prepare monthly, quarterly, and annual reports on volunteer engagement, recruitment, retention, and program outcomes.
Coordinate volunteer staffing and support for adoption events, community pet wellness clinics, outreach activities, fundraising, and special events.
Develop and maintain relationships with schools, community organizations, businesses, service clubs, and volunteer groups.
Represent APF at community events, speaking engagements, shelter tours, educational programs, and public outreach opportunities.
Coordinate and participate in special events, adoption events, fundraising events, and tabling opportunities.
Recruit, train, and coordinate volunteers for community events and outreach activities.
Seek opportunities to expand APF visibility through community partnerships, media opportunities, and educational initiatives.
Promote volunteerism and community involvement through outreach and relationship-building.
Respond to community inquiries about volunteer opportunities and humane education.
Work with the development and marketing team to support outreach efforts, campaigns, events, and community initiatives.
Develop, coordinate, and deliver humane education programs for schools, youth groups, scout troops, and community organizations.
Organize shelter tours, classroom presentations, reading programs, and educational workshops.
Collaborate with staff and community partners to expand educational programming and outreach.
Promote responsible pet ownership, animal welfare, and APF services through educational initiatives.
Serve as a resource for educators and community members seeking information about animal welfare and humane education.
Develop goals, strategies, and annual plans for volunteer and community engagement programs.
Track program metrics, prepare reports for leadership, and maintain accurate records and documentation.
Evaluate programs and implement improvements to increase their effectiveness and impact.
Develop and manage a budget.
Meet the physical demands described for the position, including lifting and carrying light objects up to 30 pounds, standing or sitting for extended periods, and repeated bending and kneeling.