Outreach and Community Engagement Supervisor

METROPOLITAN DEVELOPMENT COUNCIL•Tacoma, WA

1d•$25 - $29

About The Position

The Outreach and Community Engagement Supervisor provides day-to-day leadership and coordination of MDC’s outreach and community engagement activities. The role supervises Outreach Coordinator staff and supports consistent, high-quality engagement with individuals, families, community organizations, and partner agencies. The Supervisor ensures staff remain knowledgeable about MDC programs, services, eligibility requirements, and community resources so people seeking assistance receive accurate information, appropriate referrals, and a welcoming experience. Working closely with the Program Manager and other MDC programs, the Supervisor coordinates outreach activities, develops community relationships, monitors service and referral activity, supports staff development, and identifies opportunities to strengthen MDC’s visibility and community connections. The position promotes respectful, trauma-informed, and culturally responsive engagement and maintains confidentiality of participant and organizational information.

Requirements

Three years of experience in community outreach, human services, social services, community engagement, resource navigation, or a related field.
Demonstrated ability to supervise, coach, mentor, and support employees while maintaining clear expectations and accountability.
Strong understanding of community outreach, relationship building, referral coordination, and community resource navigation.
Ability to establish and maintain effective working relationships with community partners, employees, program leadership, participants, and the public.
Strong verbal and written interpersonal and communication skills.
Ability to work effectively with people from diverse backgrounds and experiences, and understanding of how systemic barriers may contribute to disparate outcomes.
Ability to organize and prioritize multiple projects, outreach activities, deadlines, and employee assignments in a fast-paced environment.
Ability to analyze outreach and service data, identify trends, and communicate findings to program leadership.
Experience maintaining accurate records and using electronic databases, client management systems, or other electronic recordkeeping systems.
Proficiency with Microsoft Office applications and general office technology.
Knowledge of confidentiality requirements and appropriate handling of participant information, including HIPAA requirements where applicable.
Reliable personal transportation and a valid Washington State Driver’s License.

Nice To Haves

Associate degree in Social Work, Human Services, Psychology, Sociology, Communications, Community Development, Public Administration, or a closely related field; equivalent relevant education and experience may also qualify.
At least one year of experience providing lead, supervisory, training, mentoring, or team coordination responsibilities.
Familiarity with motivational interviewing, trauma-informed practices, or other person-centered engagement approaches.

Responsibilities

Provide day-to-day supervision, direction, coaching, and support to Outreach Coordinator staff.
Plan and coordinate daily workflow, outreach activities, assignments, schedules, and community engagement activities.
Train and mentor staff on MDC programs and services, eligibility requirements, referral processes, customer service expectations, documentation practices, and community resources.
Conduct individual and team check-ins, review staff work, provide performance feedback, and communicate performance or employee relations concerns to the Program Manager as appropriate.
Assist the Program Manager with onboarding, training, and evaluation of outreach staff.
Support consistent application of MDC policies, procedures, service standards, confidentiality requirements, and applicable program requirements.
Maintain and support staff knowledge of MDC programs, eligibility requirements, program contacts, and community resources.
Engage directly with community members to identify needs, explain services, provide referrals, and assist with navigating MDC programs and community resources.
Coordinate outreach at MDC locations and in the community, including events, resource fairs, partner meetings, and presentations.
Develop and maintain relationships with community organizations, service providers, government agencies, businesses, educational institutions, and other partners.
Represent MDC at community meetings, outreach events, resource fairs, and other public-facing activities as assigned.
Identify opportunities to strengthen partnerships, increase awareness of services, and improve access for individuals and families facing barriers to services.
Coordinate with MDC program staff to keep outreach information, program materials, eligibility requirements, and referral processes current and accurate.
Support communication and collaboration between outreach staff and other MDC departments and programs.
Monitor outreach and service data, review documentation and tracking information, and prepare or assist with reports on activities, referrals, service trends, and outcomes.
Identify trends, barriers, emerging community needs, and service gaps; communicate findings and recommendations to the Program Manager.
Support development and maintenance of outreach materials, resource guides, referral information, presentations, and community engagement tools.
Promote a welcoming, respectful, trauma-informed, and culturally responsive environment for community members.
Respond professionally to concerns from community members and partners and escalate issues to program leadership when appropriate.
Maintain confidentiality of participant and organizational information in accordance with HIPAA, organizational policy, and applicable requirements.
Cultivate a team culture that demonstrates respect, embraces differences, supports accountability, and fosters meaningful connection.
Work collaboratively with leadership and other programs to advance MDC’s mission and organizational goals.
Perform other duties as assigned.