Community Outreach Supervisor

Acentra Health, LLC•San Diego, CA

4d•Remote

About The Position

Acentra Health is seeking a Community Outreach Supervisor to lead a statewide community outreach plan for a diverse Medi-Cal recipient population. This role involves managing community outreach specialists, coordinating with various internal and external teams (Provider Outreach, Care Coordinators, case management, Managed Care Organizations, Local Departments of Social Services, community stakeholders), and ensuring compliance with state guidance, Medicaid regulations, and contract performance standards. The goal is to ensure Medicaid members, caregivers, providers, and other stakeholders can access healthcare services. This is a remote position within California, with a preference for candidates in the Sacramento and Los Angeles areas.

Requirements

Associates degree from an accredited college or university OR will consider 6 years of experience in lieu of a degree.
A minimum of 4+ years of supervisory, lead, or team leadership experience in a healthcare, human services, care coordination or related environment.
A minimum 2+ years of experience in public outreach, community engagement, or external affairs.
Demonstrated experience overseeing consumer-facing programs and staff.
Strong knowledge of Medicaid, healthcare delivery systems, or public sector programs.
Experience working with diverse populations, including non-english speaking populations.
Ability to work independently and effectively lead a fully remote team.
Flexibility to travel up to 25% within CA as needed.

Nice To Haves

Bachelor’s degree in public health, healthcare, communications, public administration, or related field.
Bi-lingual skills (Spanish preferred).
Previous experience in California Medicaid stakeholders including advocacy groups.
Experience managing a field-based team that works with stakeholders statewide.

Responsibilities

Maintain outreach team goals and performance standards and provide regular feedback on performance SLAs.
Understand unique needs of Medi Cal members experiencing transition of care needs and work with stakeholders, leadership, Managed Care Organizations (MCOs), and Community-based organizations (CBOs), and advocacy groups.
Maintain stakeholder – Coordinator relationship map and ensure the ongoing capture of partnership outreach.
Advise leadership on environmental challenges and opportunities as well as creation of engagement opportunities.
Support engagement strategies that improve appointment adherence and completion rates.
Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.
The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.