Community Care & Outreach Supervisor

Hudson River Housing Inc•City of Poughkeepsie, NY

2d•$55,000 - $58,000•Onsite

About The Position

Hudson River Housing improves lives and communities through housing with compassion and development with vision. We are dedicated to building strong, sustainable communities by developing and preserving quality affordable housing and helping families and individuals obtain and maintain housing through education, advocacy and support services. We are a committed group of people from all backgrounds who care deeply about our community and want to make it a better place. The Community Care & Outreach Supervisor is responsible for providing services to the community in their assigned program. These services may include providing general information about program, crisis intervention services, developing comprehensive goal-oriented service plans, providing an appropriate level of guidance and support, facilitating referrals, and serves as advocate on behalf of participants to assist them in securing services, entitlements and support to reach their goals. In addition to these above job responsibilities, the Community Care & Outreach Supervisor will be assigned Care Management and outreach staff that they will need to recruit, train, evaluate and supervise on a day-to-day basis.

Requirements

BA/BS in human service field or experience in human service capacity.
Equivalent experience and training will be considered in lieu of degree.
Experience providing case management.
Valid driver’s license.
Personal telephone required.
Good working knowledge of local human service network.
Good motivational techniques.
Good interpersonal skills and organizational skills.
Basic computer literacy and strong communication skills.
Must have sensitivity toward the program’s target population and ability to comfortably and effectively relate to individuals of diverse backgrounds, and be respectful of cultural differences.
Must be responsible, organized, non-judgmental, able to work independently and as part of a team.
Must have a strong commitment to personal and professional ethics and standards and be able to set and maintain appropriate boundaries.

Responsibilities

Performing duties as discussed in Care Manager and Street Outreach job duties.
Recruiting, training, supervising and evaluating assigned Care Management and Street Outreach staff.
Coordinating the referral process to include screening process in accordance with program procedures.
Reviewing service delivery to monitor progress of cases and ensure effectiveness of service plans.
Serving as liaison with community agencies and referral sources for purposes of service coordination, referral, outreach and resident training.
Coordinating appointments for participants with service providers in the community for employment training, education, mental health needs, substance abuse problems, and other related needs as determined through individualized service plans.
Provide assistance in crisis intervention and stabilization.
Compiling and maintaining statistical and other reports per requirements of funding agencies and Hudson River Housing.
Coordinating and providing oversight to in-house programming, including the facilitation of on-site psychosocial, educational and recovery groups.
Coordinating and providing oversight to all canvassing, presentation and community events the outreach team participates in.
Overseeing participants’ compliance with site policies and procedures.
Carrying out additional tasks as required by supervisory or HRH Administrative staff.