Community Outreach Specialist

Equus•Milwaukee, WI

4h•$21 - $25•Hybrid

About The Position

This role serves as a liaison between businesses/employers and participants, focusing on preparing job seekers and career changers for careers in sustainable, high-growth, high-demand industries. The specialist will conduct outreach through in-person engagement, community partnerships, and online/social media platforms to build relationships and support project awareness and enrollment goals. Key responsibilities include developing and facilitating training opportunities that align with employer needs and participant career objectives, and utilizing digital communication and social media to promote services and engage target audiences.

Requirements

Bachelor's Degree in related field or equivalent experience required.
Significant demonstrable experience in business-to-business marketing or work in a community-based organization.
Minimum of 2 years' customer service experience.
Two years' experience in training and public speaking for a diverse audience required.
Working knowledge of Workforce Service programs required.
Excellent verbal and written communication skills.
Proficient computer skills.
Workforce Service experience or demonstrated ability to serve diverse populations required.
Ability to multi-task in a fast-paced environment with proven competency in handling stressful situations required.
Ability to clearly and concisely communicate with staff and leadership via presentations, in person, telephone, written and oral.
Excellent verbal and written communication skills including ability to do public speaking and conduct training sessions.
Bilingual (Spanish/English) required.
The ability to maintain confidentiality is a must.
Demonstrated ability to use various software programs (Microsoft Office) for correspondence, reports, statistical compilation, analysis and data base access.
Must be accustomed to working in a complex, fast-paced and confidential work environment.
Ability to follow complex instructions, prioritize tasks, and effectively utilize resources to complete projects in a timely and accurate manner.
Superior attention to detail is a must.
Must have valid driver's license and adequate vehicle insurance coverage.

Nice To Haves

Ability to create or modify training material and develop practical application exercise related to required training material strongly preferred.
Prefer working knowledge of all applicable local Workforce Service programs.
Familiarity with applicable federal, state and local laws and regulations preferred.
Bilingual in English and Spanish preferred.

Responsibilities

Develop relationships with community organizations, educational facilities and social service agencies to encourage enrollment in workforce center programs.
Conduct outreach presentations to diverse audiences including high school students, parents, educators, older adults, and transitioning job seekers.
Organize training venues, logistics and accommodations as needed.
Identify, develop, and implement outreach, recruitment, and digital marketing strategies, including social media campaigns.
Assist in all aspects of talent acquisition for local businesses and participants, including screening and assessing candidates.
Deliver training in various classroom formats, using relevant training materials and a variety of media.
Connect career seekers to open positions, resulting in employment.
Assist customers in accessing resources to secure employment, training or other supportive services.
Use computers and printed materials to assist customers in accessing websites and state systems for labor market information and job search resources.
Select or develop teaching aides, such as training handbooks, demonstrations models, multimedia visual aids, computer tutorials and reference works.
Assist individuals with understanding and completing program enrollment processes.
Conduct eligibility assessment.
Contact participants and/or employers on a regular basis to verify and document placement/retention in employment.
Establish and maintain knowledge of community and participate in community events and other activities including collaborative recruitment strategies with community partners.
Acquire and maintain knowledge of market research tools and industry trends to guide career seekers.
Respond to the needs of customers with support options within or outside the scope of our programs.
Ensure that customer files and records are maintained in accordance with legal requirements and Company policies and procedures.
Maintain process to measure outcomes and customer satisfaction and utilize the information to make recommendations on continuous improvement opportunities.