Client Services Manager
BAYADA Home Health Care • Charlotte, NC5d • Onsite
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Client Services Manager
BAYADA Home Health Care•Charlotte, NC
•Onsite
About The Position
BAYADA Home Health Care is hiring a Client Services Manager for its Pediatric Skilled Nursing office in Charlotte, North Carolina. This role helps ensure clients receive compassionate, high-quality home health care by managing client services, coordinating care, building relationships, and proactively growing a caseload. The manager works with clients, caregivers, referral sources, community partners, and Clinical Managers, and supports and supervises field employees. The position also oversees key performance metrics and the fiscal management of the caseload. BAYADA describes the work environment as fast-paced and people-focused, with a supportive team and opportunities for career growth.
Requirements
- Bachelor’s degree.
- Proven ability to take on increasing responsibility and meet goals.
- Strong computer skills.
- Excellent communication and interpersonal skills.
- Ambition, motivation, and eagerness to grow.
Nice To Haves
- Experience in healthcare, home care, or a medical office.
- Supervisory experience.
- EMR experience.
Responsibilities
- Ensure clients receive outstanding home health care with compassion and reliability.
- Oversee scheduling, client needs, and service coordination.
- Build strong relationships with clients, caregivers, referral sources, and community partners.
- Manage and proactively increase the caseload.
- Partner with Clinical Managers to support and supervise field employees.
- Oversee key metrics and ensure efficient fiscal management of the caseload.
Benefits
- Competitive pay and weekly paychecks.
- Paid holidays and PTO.
- Vision, dental, and medical benefits.
- Employer-paid life insurance.
- 401(k) with match.
- Career growth opportunities.
- Supportive team and positive culture.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
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