Care Manager Jobs

About The Position

Requirements

• High school diploma and equivalent work or lived experience serving similar populations.
• Minimum 1–2 years of experience in case management, community outreach, social services, behavioral health support, or similar member-facing work.
• Experience working with individuals experiencing homelessness, medical complexity, behavioral health needs, or social barriers.
• Strong interpersonal skills and ability to build trust with diverse populations.
• Knowledge of community resources, housing programs, social supports, and care coordination practices.
• Ability to work independently, prioritize responsibilities, and maintain boundaries.
• Strong written and verbal communication skills.
• Proficiency with electronic records and mobile work tools.
• Reliable transportation and ability to meet members safely in community settings.
• Proof of auto liability insurance with limits required by the state of California.
• Ability to perform essential job functions such as lifting 5–10 pounds.
• TB test.

Nice To Haves

• Experience with Medicare/DSNP, Medi-Cal, or safety-net healthcare environments.
• Bilingual/bicultural skills.

Responsibilities

• Conduct outreach and engagement activities to connect eligible members with services.
• Perform comprehensive assessments of member needs related to medical care, behavioral health, housing, transportation, benefits, and social determinants of health.
• Develop person-centered care plans with member input that reflect goals, strengths, barriers, and service coordination needs.
• Provide ongoing care coordination, warm hand-offs, education, and advocacy to support member progress.
• Facilitate communication among members’ support systems, including healthcare providers, social service agencies, health plans, behavioral health, and housing programs.
• Conduct field-based activities, including home visits, office visits, and community outreach.
• Use motivational interviewing, trauma-informed care, and culturally responsive approaches to engage members with varying levels of readiness.
• Assist members with transportation, appointment scheduling, benefits applications, and connections to appropriate programs or services.
• Support transitions such as hospital discharge coordination, navigating new providers, and connecting members to long-term supports.
• Maintain timely and accurate documentation in accordance with internal and external programmatic standards.
• Track member progress toward goals through case notes, care plan updates, and authorized service logs.
• Meet engagement, visit, and contact frequency benchmarks based on acuity and program guidelines.