Care Manager

Greater Mental Health of New York•Tarrytown, NY

About The Position

Greater Mental Health of New York’s Care Management Program helps individuals access essential services, including medical specialists, support during transitions from hospital admissions, and social supports such as housing. The Care Manager delivers comprehensive care management services to individuals qualifying for the Health Homes Care Management program in Rockland County. The role assesses, oversees, and coordinates medical, behavioral health, substance abuse, and social service needs, providing direct client care in the community or by telephone. It also involves meetings, required documentation, compliance with agency policies, support for recovery, and use of evidence-based practices.

Requirements

Bachelor's degree in a relevant field or equivalent, such as social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing, or another human services field.
Two years of relevant experience or equivalent; a master's degree in one of the listed education fields may substitute for one year of experience.
Strong computer knowledge, including typing, communication tools, scheduling tools, and web browsers.
Proficiency in Microsoft Office and database management systems.
Fluency in English, including reading, writing, and speaking.
Valid driver's license held for at least three years, a driving record satisfactory to the agency's insurance carrier, and no more than six points on the driving record.
Agency drivers must be at least 21 years of age.
Obtain and maintain current New York State Defensive Driving certification within 30 days of hire.
Maintain pre-employment clearances required by applicable regulations.
Legal eligibility to work in the United States without sponsorship.

Nice To Haves

Fluency in Spanish.

Responsibilities

Manage a caseload consistent with industry standards, regulatory guidelines, client needs, and available support resources.
Provide comprehensive care management and care coordination through face-to-face and telephonic services.
Complete assessments and approve applications for services and entitlements.
Create individualized plans of care with client input.
Assist with discharge planning during client hospitalizations and provide follow-up care as needed.
Consult with team members and other specialists.
Participate in meetings with community agencies and service providers.
Follow agency policies and maintain professional standards.
Prepare required reports and documentation.
Provide after-hours emergency coverage and crisis intervention as needed.
Complete CANS-NY assessments at enrollment and annually.
Meet program productivity standards and complete documentation in a timely manner according to program and agency standards.
Adhere to standards established by regulatory authorities.
Perform other duties as assigned.

Benefits

403(b) retirement plan with employer contribution after one year of service.
Flexible work arrangements, including hybrid options, subject to business needs.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
15 days of paid time off per year.
12 days of paid sick time per year.
11 employer-paid holidays per year.
Free onsite gym access.
Gym reimbursement through the employer's medical insurance carrier.
Professional development opportunities, advancement, training programs, and support for certifications and continuing education.
Free employee assistance program services.
Employee discounts.
Public Service Loan Forgiveness qualifying employer.
Bilingual candidates are eligible for a pay differential.