Care Manager

HomeWell Care Services•Anchorage, AK

12d

About The Position

The Care Manager coordinates, implements, and supervises services for agency clients in alignment with the company’s mission and standards of care. The role is accountable for meeting regulatory and agency requirements for service provision and maintaining compliant client records. The Care Manager works with clients, representatives, caregivers, and other providers to assess needs, develop individualized care plans, monitor service quality, and support clients and families through education, advocacy, recommendations, and referrals. The position includes travel to client residences.

Requirements

At least two years of experience in home care, home health, or a related field.
Valid driver’s license, reliable transportation, and current auto insurance.
Excellent communication, organization, follow-through, and attention to detail.
Strong problem-solving, judgment, and interpersonal skills.
Ability to supervise caregivers, evaluate care needs, and advocate for clients and families.
Compassion for helping others maintain dignity and quality of life.
Professional demeanor and successful criminal background check.

Responsibilities

Complete client assessments and required admission paperwork, and provide copies of signed agreements.
Develop and maintain individualized care plans with client or representative input and approval, covering care needs, services, schedules, allergies, equipment, and requested tasks.
Collect initial service fees in accordance with agency procedures.
Introduce caregivers to clients, review care plans and expectations, and ensure care plans are accessible in the client’s home.
Supervise and evaluate caregiver performance to ensure compliance with care plans, infection control practices, emergency procedures, agency policies, and licensing requirements.
Monitor changes in client condition and care needs, caregiver skills, and the availability of necessary supplies and equipment.
Communicate regularly with clients and representatives to assess service quality and satisfaction.
Conduct scheduled and as-needed home visits, supervision visits, and reassessments.
Coordinate care with other providers, including home health, hospice, and community services.
Support clients and families through education, advocacy, recommendations, and referrals.
Investigate concerns involving client care or client and employee well-being.
Document supervision, maintain accurate client records, and communicate relevant updates to agency staff.
Provide caregiver training and education as needed.
Participate in caregiver evaluations and in developing or revising care policies and procedures.